Gong Reviews in June 2026: User Ratings, Pros & Cons

"GONG - is an invaluable tool for business."

What do you like best about Gong? 1) Internal and external (client-facing) calls can be recorded and shared. Play-back-on-demand allows people to access training material, critical meetings, and participant interaction at the click of a button; 2) The search feature is intuitive and makes it easy to find the recording you need; 3) GONG translates the recording to text so you can search for specific words/phrases; clicking on it takes you to the point in the video where the comment was ...

"My Experience"

What do you like best about Gong? I love how Gong shows me how often I am using filler words or the words/phrases I used A LOT during a call. I like that it outlines areas of opportunity in the call as well. One of my favorite things about Gong is that others on our team can leave notes at specific points in a call and I can click on a note and Gong takes me to that exact moment in the call so I can listen to it along with the note left. What do you dislike about Gong? We have had to become ...

"Gong is an immersive tracking of the customer journey."

What do you like best about Gong? It allows me to track my conversations, improve my handling, collaborate with teammates and become better. What do you dislike about Gong? There's nothing I dislike about the software as it's been continually improved and is now at an optimum state. What problems is Gong solving and how is that benefiting you? It's allowing strategists to monitor their quality, improve their delivery and augment themselves to be better.

"My Experience"

What do you like best about Gong? I love how Gong shows me how often I am using filler words or the words/phrases I used A LOT during a call. I like that it outlines areas of opportunity in the call as well. One of my favorite things about Gong is that others on our team can leave notes at specific points in a call and I can click on a note and Gong takes me to that exact moment in the call so I can listen to it along with the note left. What do you dislike about Gong? We have had to become ...

"Gong is an immersive tracking of the customer journey."

What do you like best about Gong? It allows me to track my conversations, improve my handling, collaborate with teammates and become better. What do you dislike about Gong? There's nothing I dislike about the software as it's been continually improved and is now at an optimum state. What problems is Gong solving and how is that benefiting you? It's allowing strategists to monitor their quality, improve their delivery and augment themselves to be better.

"Gong helps provide context proactively for all teams"

What do you like best about Gong? Able to go back and review calls or missed opportunities that could benefit your teams. What do you dislike about Gong? Other than having to advocate it to be used, there are no dislikes! What problems is Gong solving and how is that benefiting you? Proactively solving issues that arise or are mentioned before they become a "ticket" for clients.

"Great one stop shop."

What do you like best about Gong? Everything in one place and easy to navigate. It's great. Love having the dictation as something to follow along with as I rewatch calls. I also love how easy it is to see top performers calls and listen to them. What do you dislike about Gong? Some of the dictation is not the most accurate, but it does still give you access to the written transcript that can be downloaded. This helps when I'm looking for coaching help, I can send specific calls to my ...

"Gong helps provide context proactively for all teams"

What do you like best about Gong? Able to go back and review calls or missed opportunities that could benefit your teams. What do you dislike about Gong? Other than having to advocate it to be used, there are no dislikes! What problems is Gong solving and how is that benefiting you? Proactively solving issues that arise or are mentioned before they become a "ticket" for clients.

"Great one stop shop."

What do you like best about Gong? Everything in one place and easy to navigate. It's great. Love having the dictation as something to follow along with as I rewatch calls. I also love how easy it is to see top performers calls and listen to them. What do you dislike about Gong? Some of the dictation is not the most accurate, but it does still give you access to the written transcript that can be downloaded. This helps when I'm looking for coaching help, I can send specific calls to my ...

"Helpful"

What do you like best about Gong? I like getting to go over mine and my colleagues conversations to better train myself for future seller conversation. I like that my managers can listen and comment their critiques and suggestions for me. What do you dislike about Gong? There is nothing that I don't like about it. I wish I didn't have to say I'm on a recorded line for it to record but that is the only thing. What problems is Gong solving and how is that benefiting you? It's solving a lot of ...