Gong Reviews in June 2026: User Ratings, Pros & Cons

"Excellent Tool for QA"

What do you like best about Gong? Gong is best for remembering the conversation you have forgotten. Using Gong can help you find the weaknesses in your word choice or approach. I have used one other utility like Gong. I can say Gong's layout for transcription and speech is more intuitive. What do you dislike about Gong? The downside to Gong, at the moment, is the transcription. It can be humorous at best and annoying at worst. Sometimes the words that are spoken do not transcribe ...

"Great Platform for accurate coaching and enablement on new employees"

What do you like best about Gong? The timeline of calls! It's great simple intuitive navigation method. I use it to validate the balance of conversation (esp in sales calls between sales rep, solution consultant and customer) What do you dislike about Gong? very little... it would be better if I can personally delete calls, but I suspect only a config setting! What problems is Gong solving and how is that benefiting you? Coaching is the primary goal - I run a Presales team so use for ...

"Gong is one of my fav tools!"

What do you like best about Gong? Great source for onboarding, ongoing learning and development. What do you dislike about Gong? I wish that Gong had a better process for searching for past calls / easier search function. What problems is Gong solving and how is that benefiting you? Improves my calls, helps me learn from the top reps, good for career growth.

"Gong is amazing!"

What do you like best about Gong? It's great to "shadow" Gong calls as a new employee; it provides an asynchronous way to get customer interaction without having to book meetings. It's also great to follow up on calls where I missed notes and would like a recap. What do you dislike about Gong? Nothing significant. The UI is easy to navigate. The calls are displayed nicely and I love being able to follow along with the transcript. I've never had connectivity issues when using Gong, which is ...

"Must have tool in tech stack"

What do you like best about Gong? Gone are the days of missing out on coaching because of schedule overlaps. Gong gives me the complete flexibility to coach reps when I have time (which can sometimes not be until 10 minutes between meetings, 7pm at night after the work day, etc). With Gong, my reps get the coaching they need to ramp and excel, and I don't have to worry about missing internal meetings or being on their calls live time as everything records. What do you dislike about ...

"Happy Gong User"

What do you like best about Gong? I love that they transcribe the call for you, it makes it very easy to go back in the call and search for the key points. It is a very easy platform to use and adapt to. What do you dislike about Gong? i really have not experienced many downsides when using this software. What problems is Gong solving and how is that benefiting you? It helps be an automated note taker for all calls so you can really focus on being present during the call instead of having ...

"Game Changing"

What do you like best about Gong? One of the biggest things right out of the gate as a CSM is the ability to view meetings across teams which helps fulfill the ethos of "all things pass through the CSM/AM" What do you dislike about Gong? Slight learning curve and lots of moving parts, but nothing that is breaking. Documentation could be *slightly* better, but again this is also not a breaking issue. What problems is Gong solving and how is that benefiting you? Improves the onboarding ...

"A Salesperson's Best Friend"

What do you like best about Gong? Gong offers a wide range of helpful features that help sellers coach and learn with data. Their solutions continuously expands to solve more problems for sales teams (some that I didn't even know I needed). What do you dislike about Gong? The platform has very little to complain about. I personally have not run into any issues that I cal list as a negative. What problems is Gong solving and how is that benefiting you? Keeping rep pipelines hyper-clean and ...

"It makes listening to calls a breeze."

What do you like best about Gong? The ability to see transcription while listening to the call. What do you dislike about Gong? The transcription at times does not capture the correct words. What problems is Gong solving and how is that benefiting you? It gives us a better and easier way of listening to a call and apply scoring efficiently.

"Helps me do my job better!"

What do you like best about Gong? Gong queries help me stay on top of all customer calls I should be aware of and allow me to better track them and follow up on them. What do you dislike about Gong? Gong is not the best when it comes to different accents. It is very good with an American accent. What problems is Gong solving and how is that benefiting you? As a product manager, I want to know what customers say about our products. With Gong, I can keep track of customers' feedback without ...