Gong Reviews in June 2026: User Ratings, Pros & Cons

"Can't believe I used to sell without it"

What do you like best about Gong? I really enjoy the accuracy of search in Gong. It's easy to do a text search to find key topics from a call and highlight important snippets. The coaching aspect is also very valuable - I can review manager comments on specific points in a call, and see how my stats roll up overall. It's helped me learn to listen more effectively. What do you dislike about Gong? I don't like that the recorder will sometimes show up mid-meeting and interrupt the flow of ...

"Excellent"

What do you like best about Gong? I like how Gong automatically removes the hold time on every call for reviewing. What do you dislike about Gong? Maybe Gong can still improve the search options and remove unnecessary sections for searches. What problems is Gong solving and how is that benefiting you? Gong provides as an option to review our calls for training and quality purposes.

"Gong fosters accountability"

What do you like best about Gong? I like how easy it is to find calls based on keywords, and the transcription/search function for keywords within a specific call. Rather than having to listen to hours of material, you can very easily find the specific section you need. What do you dislike about Gong? Our instance is setup mostly for sales it seems, and it would be great to have some customer success and account management features in place. This could also be an issue on our side, where we ...

"Awesome Application For Training Tool"

What do you like best about Gong? Gong is a great training tool for others to go back and listen how their colleagues handle scenarios as well as the ability to go back and listen to previous details you've gone over the a previous client in case you need to reach back out regarding a similar topic. What do you dislike about Gong? The search parameters could be widened to make it easier to locate certain calls. I've also had experience with the search engine taking me to my previous search ...

"Good logistic to manage"

What do you like best about Gong? It's very easy to get all the insights in order to have a better personal performance What do you dislike about Gong? I noted only not receiveing that much notifications for ex: (Receiving notifications that our call has been evaluated) What problems is Gong solving and how is that benefiting you? Betterlogistics in notifications

"Gong allows for an instant replay of calls and is easier to utilize for coaching"

What do you like best about Gong? I like that Gong has options to play calls in different speeds, share calls, and add notes What do you dislike about Gong? I don't like the Gong takes a while to upload some calls. What problems is Gong solving and how is that benefiting you? Gong is solving the issue of allowing each rep to become coachable with actual call examples to go off of for reference.

"Allows me actively listen on calls!"

What do you like best about Gong? Gong allows me to remain completely present on calls knowing that it's recording AND taking notes for me to go back to, vs me scribbling illegible notes and still trying to answer while people talk. What do you dislike about Gong? Don't have a negative thing to share - Gong is my favourite software in my toolbox! What problems is Gong solving and how is that benefiting you? Having Gong's transcriptions make it incredibly easy to go back and reference ...

"Super easy to use - great customer service"

What do you like best about Gong? This software is easy to record and translate your calls with customers. It is super easy to then send a time locked link to your customer to let them review the call. What do you dislike about Gong? I honestly don't dislike anything about Gong. It is incredibly easy and straightforward. What problems is Gong solving and how is that benefiting you? I'm solving the issue of needing to click "record" on my meetings. Gong takes care of this and it solves the ...

"Good product for work from home"

What do you like best about Gong? Super helpful to utilize the transcriptions and follow-ups after meetings What do you dislike about Gong? Something that I'd like to see more information about is creating folders for teams and easily be able to add and remove gong calls to the folders. What problems is Gong solving and how is that benefiting you? Helping train new team members

"Gong as an onboarding tool"

What do you like best about Gong? Bringing on new staff is a constant at growing companies. Ensuring that each new resource has a great onboarding experience is critical to both the employee and the company. We have made Gong a vital part of this process. We maintain a folder of Gong calls that are required viewing for each new seller. These calls are the most compelling examples of explaining what our company does and what value our products provide. Feedback from our new staff has been ...