Gong Reviews in June 2026: User Ratings, Pros & Cons

"Great software for call recording reviews"

What do you like best about Gong? How seamless it is to use it and all the features that come with it. What do you dislike about Gong? There is a section which I'm not very fond of that highlights everything (status wise) for a client. What problems is Gong solving and how is that benefiting you? Overall session recordings and that I can review my and my colleagues calls.

"Gong Call Recording - Customer Success"

What do you like best about Gong? How easy it is to record all your calls. It is super easy to review them, and their AI features are super helpful! What do you dislike about Gong? I'd like some more robust notifications and customizability around what I receive and when. What problems is Gong solving and how is that benefiting you? Recording our calls; tracking action items and next steps after calls; tracking time on calls with customers.

"My Gong experience thus far"

What do you like best about Gong? My experience with Gong has been great! It gives me real time information on how my calls are being rated in real time. This allows me to better prepare if there is any opportunities to do better. What do you dislike about Gong? Overall I do not have any dislikes because it really helps me know how well I am assisting my families. What problems is Gong solving and how is that benefiting you? Helping me to better service my customers

"Fantastic product, fantastic support, fantastic company!"

What do you like best about Gong? Fantastic product, very easy to use and the support from customer success is simply awesome! (Shout out to Tim Schmidt!) I've used other products in past and Gong stands above all of them!..... I use deal boards all day everyday. Much easier to use than navigating reports/opps in SF! ..... Beyond that the call summaries make it easy to catch up on deals and identify where help/support is needed. Beyond the functionality, our CSM Tim is amazing. Super ...

"I love Gong!!!"

What do you like best about Gong? Gong lets me quickly and simply get a grasp on pipeline hygiene, highlight weak deals, and allows for on the go coaching. I love the Deal view most in gong! What do you dislike about Gong? Not much! I do wish I could trial some of the newer features for longer period of time to really get a grasp on how to implement them, but the existing product is fantastic and makes my day much easier. Recommendations to others considering Gong: Just try it. You wont ...

"Great resource for customer calls"

What do you like best about Gong? The AI that tracks conversation between all parties, the summary it provides in the end and suggested next steps. What do you dislike about Gong? No API with Clockwise scheduling tool (may be on Clockwise side) What problems is Gong solving and how is that benefiting you? Note taking, I am horrible about taking detailed notes as I often get carried away in the conversation

"Great experience with Gong"

What do you like best about Gong? The transcripts that allow me to take minimal notes during my calls. The ability to send video snippets out. What do you dislike about Gong? The voice transcription is not always the most accurate but that doesn't affect my learning or calls. What problems is Gong solving and how is that benefiting you? Training my colleagues

"Best in class"

What do you like best about Gong? Gong provides us with such in-depth reporting on where a deal is, what's been happening, and how to reengage accounts What do you dislike about Gong? Nothing, it's fantastic I wouldn't change anything What problems is Gong solving and how is that benefiting you? Closing more complex deals. Gong helps us ensure that our sales Methodologies are being used.

"A vital tool in our toolkit"

What do you like best about Gong? It allows our teams to review conversations from active deal cycles, go back and understand what may have gone wrong in past deal cycles, and overall see data on how reps perform on live meetings. What do you dislike about Gong? I can't think of anything in particular that I dislike – Gong has become a vital tool in our toolkit. What problems is Gong solving and how is that benefiting you? Gong is solving the problem that occurs after a video meeting or ...

"Wonderful tool"

What do you like best about Gong? That me and my team get to review our calls. I also don´t have to focus on writing everything down, I just listen to my customer. What do you dislike about Gong? Nothing, really. It is a wonderful I hope to keep using always. What problems is Gong solving and how is that benefiting you? Allowing me to invest time in what truly matters: converting SQLs, renewing clients, and focusing on conversations.