Gong Reviews in June 2026: User Ratings, Pros & Cons

"Business Applications Manager"

What do you like best about Gong? Ease of use Great Support Integrations (Zoom/SFDC/G-Suite/Slack) are easy to set and work seamlessly What do you dislike about Gong? Troubleshooting issues can be more complicated sometimes What problems is Gong solving and how is that benefiting you? Call Recording with auto CRM matching, make it easy to find for the users Trackers are very helping to analyze calls

"Gong helps your sales team tremendously"

What do you like best about Gong? Insights, ability to see the transcript of the call, allow you to reflect on your call and what could have been done better. It also importantly allows you to listen back to understand if you've missed anything from the prospect. What do you dislike about Gong? Accuracy at times may be slightly off especially in transcript. What problems is Gong solving and how is that benefiting you? Learning from my own calls and other colleagues who are doing well, allow ...

"Gong helps your sales team tremendously"

What do you like best about Gong? Insights, ability to see the transcript of the call, allow you to reflect on your call and what could have been done better. It also importantly allows you to listen back to understand if you've missed anything from the prospect. What do you dislike about Gong? Accuracy at times may be slightly off especially in transcript. What problems is Gong solving and how is that benefiting you? Learning from my own calls and other colleagues who are doing well, allow ...

"Business Applications Manager"

What do you like best about Gong? Ease of use Great Support Integrations (Zoom/SFDC/G-Suite/Slack) are easy to set and work seamlessly What do you dislike about Gong? Troubleshooting issues can be more complicated sometimes What problems is Gong solving and how is that benefiting you? Call Recording with auto CRM matching, make it easy to find for the users Trackers are very helping to analyze calls

"Gong gives you better insight into Opportunities"

What do you like best about Gong? The details around the conversations on the pipeline. What do you dislike about Gong? Understanding the reporting initially and adapting to custom reporting. What problems is Gong solving and how is that benefiting you? Understanding what impacts the pipeline in better detail. Also allows for coaching based on the historical data.

"As a new rep, I'd be lost without Gong"

What do you like best about Gong? I can watch calls from top performers and replicate what they do for a variety of different types of calls. It makes updating my pipeline much easier and gives me a full view of where everything stands. I couldn't do that before gong! What do you dislike about Gong? Not a ton to dislike. Nothing really comes to mind other than wishing i could see my stats on calls my SDR setup. What problems is Gong solving and how is that benefiting you? I can look back ...

"Life saver for CSMs!"

What do you like best about Gong? My favorite thing about Gong is the ability to go back and listen to any client call within our organization. When clients have complete team turnover, the new POCs may want to know, "What happened during onboarding?" or my teammates might say "What was the client's goals a year ago?". We are able to go back and get tons of great data for future calls. ...oh yeah, and sometimes I'm not the best note taker and I can go back and make sure I close the loop on ...

"Refurbish Your self's"

What do you like best about Gong? The best way to get your insights and the best part is the reports you could ee about yourself, with the scorecards and coaching reviews. The responses over your activities are a great option. What do you dislike about Gong? Everything looks good for now. there should be some segregation regarding different tasks to pitch What problems is Gong solving and how is that benefiting you? Self furbishing and, yes, it is beneficial in several ways

"Game Changer for Growing Sales Teams"

What do you like best about Gong? Helps our sales team stay incredibly efficient. Love that you can upload scorecards and use those to train the team. Also the "search in call transcripts" feature is a great way to prep for your own demos. You can search keywords in other people's demos (i.e., names of competitors) to see what was said on other demos so you can bring it to your own! What do you dislike about Gong? With lots of features & functionality comes ease of use. I wish there was ...

"Can't live without it."

What do you like best about Gong? The mobile app, I can listen to my reps calls and give them coaching from anyplace at anytime. What do you dislike about Gong? Most of it is reactive coaching rather than proative. What problems is Gong solving and how is that benefiting you? Helping us manage our pipeline and giving us coaching moments for our reps.