Gong Reviews in June 2026: User Ratings, Pros & Cons

"So Convenient"

What do you like best about Gong? Gong has made it so much easier to listen to calls and also pull transcripts! I love that I can search for specific parts of a call using certain words that I have said in the call. Gong makes it easy to share and leave comments on certain parts of a call. Its also nice to be able to search and keep track of clients. What do you dislike about Gong? The only issue I really have with gong is that sometimes the calls take a very long time to transcribe and ...

"Really helpful tool for creating meaningful follow-up as well as improving call skills."

What do you like best about Gong? I can... 1. Search the transcript for keywords (if the AI picks up the right word) this helps me speed up my follow-up and efficiently search for calls that relate to my needs i.e. conversation techniques, product demos, research etc. 2. Speed up the calls - super helpful when I have to go through a lot of videos. 3. Easily select to see what I need to follow up with on the call page within Gong. They also send a suggested follow-up email for this as ...

"Excellent way to capture salient points from client calls"

What do you like best about Gong? Alerts functionality based on keywords is a great feature. What do you dislike about Gong? Nothing I can think of - Gong is a valuable product for me. What problems is Gong solving and how is that benefiting you? Gain a better understanding of the needs of clients.

"useful tool"

What do you like best about Gong? the interface is attractive and intuitive What do you dislike about Gong? I feel like there's a lot of value that I'm not getting because I haven't taken the time to discover it. I think in-app notifications and prompts would be helpful. What problems is Gong solving and how is that benefiting you? tracking calls

"useful tool"

What do you like best about Gong? the interface is attractive and intuitive What do you dislike about Gong? I feel like there's a lot of value that I'm not getting because I haven't taken the time to discover it. I think in-app notifications and prompts would be helpful. What problems is Gong solving and how is that benefiting you? tracking calls

"Excellent way to capture salient points from client calls"

What do you like best about Gong? Alerts functionality based on keywords is a great feature. What do you dislike about Gong? Nothing I can think of - Gong is a valuable product for me. What problems is Gong solving and how is that benefiting you? Gain a better understanding of the needs of clients.

"Great app to track efficiency and QC cals"

What do you like best about Gong? The ability to have trackers on key words. This allows us to track calls, use it as input for training and improve customer service all around. What do you dislike about Gong? None for now. It would help to have more AI inbuilt into the tool. What problems is Gong solving and how is that benefiting you? It helps us record calls for us to refer later in cases of any issues. It's even great to track and create 'best practices'.

"Great app to track efficiency and QC cals"

What do you like best about Gong? The ability to have trackers on key words. This allows us to track calls, use it as input for training and improve customer service all around. What do you dislike about Gong? None for now. It would help to have more AI inbuilt into the tool. What problems is Gong solving and how is that benefiting you? It helps us record calls for us to refer later in cases of any issues. It's even great to track and create 'best practices'.

"Biggest fan of Gong!"

What do you like best about Gong? Gong has been instrumental in reviewing my videos with customers and refining my sales process! It has helped me ask my prospects and customers better questions to help them! John Kuhns with Gong has been extremely helpful with any questions and has addressed them as soon as possible. I have called him on his cell phone numerous times, and he immediately addresses my concern. I am a big fan of Gong for my team and will continue to leverage this tool to win ...

"Amazing Features & Self Mentoring Tool"

What do you like best about Gong? I like almost all built-in features, such as Point of Interest, Coaching and powerful search features. Call library is good for learning and listening to successful colleagues. What do you dislike about Gong? I wish consent could have a better mechanism in place since I sometimes forget during my conversations with my existing customers. What problems is Gong solving and how is that benefiting you? I can listen to my customer calls, giving me insight into ...