Gong Reviews in June 2026: User Ratings, Pros & Cons

"Hesitant at first, but so impressed!"

What do you like best about Gong? Our team was introduced to Gong at the end of last year. I didn't know a ton about it but after having it on a few customer calls, I am SO IMPRESSED! I can now be fully present in my calls because Gong records the video, writes up the transcript and delivers action items to my CRM automatically. I like seeing my talk ratio on calls and having the ability to send part of the call to other users. For client-owned meetings, I have to be diligent about keeping ...

"The best sales training resource on the market"

What do you like best about Gong? The video technology in and of itself is helpful. The recording tools let you see how a conversation went and where you can improve. In addition to that, the suggested touch points, metrics, and analytics take it to a different level. What do you dislike about Gong? Any downsides are petty. The AI voice alerting the start of a recording can be unhelpful. The task automation is a good idea, but doesnt necessarily reflect the current status of each ...

"Who knew recordings could be so powerful?"

What do you like best about Gong? The level of insights you get from each call. I no longer have to take painfully detailed notes DURING a call. The automation & coaching to help you improve future calls is great. What do you dislike about Gong? Gong offers a ton of functionality. I don't have the time to fully leverage all there is to offer. What problems is Gong solving and how is that benefiting you? Call retrospectives, quickly identifying notes & details in calls that would have ...

"Best I could hope for"

What do you like best about Gong? It really does help me review, catch up, analyze everything I could need to in my role. It helps me become better and don't know what I would do without it. Never used anything else but don't imagine why we'd switch. What do you dislike about Gong? Honestly nothing. It accomplishes everything I need it to. They even publish great content to help me in my role. So no pointers. I haven't noticed any bugs or anything that hinders me. What problems is Gong ...

"Automated recording rocks"

What do you like best about Gong? The automation. We get an email with the recording, video, and transcript as soon as we get off the call. The smart followup reminders have been helpful too! What do you dislike about Gong? The program is so great I can't think of anything I dislike. What problems is Gong solving and how is that benefiting you? Recording and archiving of presentations. This helps us improve quality.

"Gong has been a great way for me to evaluate my performance on customer calls"

What do you like best about Gong? I like that Gong provides me interesting analytics like talk time ratio and pause length. I also like that it's tracking how many meetings I'm taking, and how interactive those meetings are. What do you dislike about Gong? I wish the automated summary after a call gave me easy access to all the analytics for the call, instead of one highlighted analytic What problems is Gong solving and how is that benefiting you? It's providing an evaluation tool for ...

"Gong has been a great way for me to evaluate my performance on customer calls"

What do you like best about Gong? I like that Gong provides me interesting analytics like talk time ratio and pause length. I also like that it's tracking how many meetings I'm taking, and how interactive those meetings are. What do you dislike about Gong? I wish the automated summary after a call gave me easy access to all the analytics for the call, instead of one highlighted analytic What problems is Gong solving and how is that benefiting you? It's providing an evaluation tool for ...

"Great for Coaching"

What do you like best about Gong? As a team lead, one of my main responsibilities is to provide feedback to our team members. Gong gives me the tools to be able to watch, review calls (timely too with speed functions), and provide the feedback I want by creating custom scorecards. What do you dislike about Gong? Sometimes the search functionality is a bit clunky. I wish there was a better organization for calls vs. demos vs. other activities. However, this is a minor gripe as it doesn't get ...

"Great for Coaching"

What do you like best about Gong? As a team lead, one of my main responsibilities is to provide feedback to our team members. Gong gives me the tools to be able to watch, review calls (timely too with speed functions), and provide the feedback I want by creating custom scorecards. What do you dislike about Gong? Sometimes the search functionality is a bit clunky. I wish there was a better organization for calls vs. demos vs. other activities. However, this is a minor gripe as it doesn't get ...

"Gong for Subto Sales Team"

What do you like best about Gong? Easy deployment and quality of tools, searchable speech and coaching to performance ability What do you dislike about Gong? Requires different accounts and for when you're managing different brand companies with different domains What problems is Gong solving and how is that benefiting you? Assisting with team coaching, performance improvement and suggestions on speech patterns