Gong Reviews in June 2026: User Ratings, Pros & Cons

"The most amazing tool for coaching!"

What do you like best about Gong? I absolutely love that Gong can identify questions and filler words. This is tremendously helpful for coaching others AND yourself. What do you dislike about Gong? Only thing that I dislike at the moment is that Gong Usage is not updated REAL TIME. You have to wait until the following business day for an update on how many calls you've listened to. What problems is Gong solving and how is that benefiting you? Gong is allowing me to listen to as many calls ...

"Great sales tool"

What do you like best about Gong? Gong is a great sales tool. I use it daily to review previous demos and sales calls, as well as to research topics I want more information on. The search by keyword function is great for finding specific information What do you dislike about Gong? Sometimes our team forgets to add the Gong call assistant before a call. If we add the assistant on the fly, it takes a couple minutes to join the meeting What problems is Gong solving and how is that benefiting ...

"Sales Director"

What do you like best about Gong? Goig is a fantastic way to keep track of the AE´s pipeline and give them feedback What do you dislike about Gong? Needs initial training to start using it What problems is Gong solving and how is that benefiting you? Have a better understanding of my team pipeline, review more calls and have better insights to give feedback to my team

"Love it!"

What do you like best about Gong? I like that it tracks what I say so I can refer to it down the line. What do you dislike about Gong? I wish it hosted calls, just like Zoom. That would be perfect. What problems is Gong solving and how is that benefiting you? It lets my managers watch my videos and can filter by the transcript.

"Listen more actively during customer calls"

What do you like best about Gong? Ability to rewatch calls at 1.5x speed to take notes on discovery calls. This allows me to rewatch important portions of calls as well as more easily share customer feedback with my team What do you dislike about Gong? The post-call recording processing turnaround window is unpredictable, which is sometimes hard to plan around when following up with prospects and customers What problems is Gong solving and how is that benefiting you? Catching up on any ...

"Gong does it says and provides value"

What do you like best about Gong? The ability to listen to calls in fast forward and still glean insights from the conversation with customers and prospects. The ability to provide BDRs and AEs with scorecards and coaching feedback. The ability to track key words across various conversations. What do you dislike about Gong? I would like a better way to know who is speaking when a video goes to presentation mode and I lose the people view. What problems is Gong solving and how is that ...

"Great Call Analysis"

What do you like best about Gong? I love the ability to record calls and analyze them. I typically do not like taking notes during calls and be present. I also cannot remember every detail, so this helps tremendously! I also like the transcript so I don't have to listen to the entire call and find exactly what I am looking for easily. It also helps with training - we can listen to each other's calls and give tips/pointers on how it went. What do you dislike about Gong? I had an issue where ...

"Essential for CSMs"

What do you like best about Gong? * You can share calls in your org and with customers. You can select the whole call or just snippets. It's easy to email from Gong * Amazing search functionality - search by people at your org., at your customer's org., or even by key phrases (oh and it pulls in emails too!!) What do you dislike about Gong? I wish the time-out period was a bit longer but that could be a setting on my side. What problems is Gong solving and how is that benefiting you? * ...

"Great tool"

What do you like best about Gong? It's really helpful in order to improve my sales skills, it allows me to quick find topics that were dicussed in a call through the transcript... What do you dislike about Gong? It would say nothing, translations could improve a bit but all good. What problems is Gong solving and how is that benefiting you? It helps build strong sales skills

"Brilliant Sales Tool"

What do you like best about Gong? Gong is a revolutionary sales enablement platform that has quickly become a game-changer for sales teams across the globe. The platform is designed to provide sales reps with the tools and insights they need to be more effective and close more deals. One of the things that sets Gong apart from other sales tools is its ability to capture and analyze sales conversations in real-time. This allows sales reps to receive instant feedback on their calls and gain ...