Gong Reviews in June 2026: User Ratings, Pros & Cons

"Loving Gong, I use it everyday!"

What do you like best about Gong? I love being able to listen back for information I may have forgotten or missed. It is also great for learning purposes. I have learned a lot from listening to my own recordings as well as my teammates. The metrics they provide are very useful and I have been using it to prepare myself for promotion opportunities. I have recently started using it for forecasting, which has helped me keep track of my deals and where I should be prioritizing my time. What do ...

"The ultimate Sales tool"

What do you like best about Gong? I never have to focus on taking notes on my sales calls. Now i can focus all my time on listening and asking good questions. I also love that going through the sales call after i might have forgotten what we might have talked about years or months ago. What do you dislike about Gong? Honestly nothing you guys do a fantastic job. I love using this system and recommend it to all of my friends that are in sales. My closing numbers have gone way up since using ...

"Gong - An extraordinary training & measurement tool!"

What do you like best about Gong? Gong is an extraordinary, highly effective, innovative training tool enhancing learning and development through its unique features and capabilities. What do you dislike about Gong? It is designed to provide your business with personalized and interactive experiences that facilitate recorded engagement and can help retain and apply knowledge and skills. The downside can be the feedback and performance improvement of the users. Realtime & perhaps true ...

"Great experience using gong"

What do you like best about Gong? Great tool to use in a sales role for training & learning purposes. Also great being able to look back and listen to your calls if you missed something while writing notes. What do you dislike about Gong? Nothing, I would love for the calls to be processed quicker than they do but that's a nice to have! What problems is Gong solving and how is that benefiting you? Not enough time in the day to shadow my coworkers demos, i can watch on gong instead!

"An invaluable business resource!"

What do you like best about Gong? Gong can be used for so many aspects of my role - including onboarding/ongoing training, reviewing team performance, tracking communication with customers, etc. I can't see myself living without it now! What do you dislike about Gong? Basically nothing! It's a fantastic tool :) What problems is Gong solving and how is that benefiting you? It's allowing us to track customer conversations over time, as well as upskilling the team and onboarding new team ...

"The most impactful tool for improving sales team performance - ABM"

What do you like best about Gong? Gong is an exceptional platform that is best described as "Game-Tape". Gong enables users to track keywords mentioned throughout the call, identify customer sentiment and intuitively accelerates sales by identifying actions needed at an account level. What do you dislike about Gong? I love this platform, especially the UI/UX, it is truly unmatched. I think gong has an opportunity to introduce AI tools that can elevate the current experience and provide a ...

"Gong is brilliant"

What do you like best about Gong? Gong has allowed me to dedicate more time and focus to coaching my sales reps. Before Gong I had to ask to be invited to live calls, which my reps often just didn't do. With Gong I can listen to any call and provide instant feedback. I love that I can listen on a dog walk and provide feedback via voice note on the app not just written text. I love that I can search all calls for certain words, compare reps in terms of talk time, interactivity and be able to ...

"Gong Experience"

What do you like best about Gong? Easy to use and user interface is very easy as well. I like how we as an account manager department uses it for training and can scroll through important details in the conversation. What do you dislike about Gong? Nothing that I have encountered just yet. So far so good. What problems is Gong solving and how is that benefiting you? We are able to narrow down which calls are Meaningful and can track conversations to optimize the account management ...

"Great learning experience"

What do you like best about Gong? Audio To Text Transcription, Feedback, learning by listening to your flaws. What do you dislike about Gong? wrong transcriptions, CC not always supports What problems is Gong solving and how is that benefiting you? Can listen to my recording and monologue length and trim down feedback.

"This is AWESOME software."

What do you like best about Gong? I am an SDR/BDR, and Gong sends me a recording of each demo by my AE after it's completed; that way, I can see how it went. When I don't have time to listen to it, Gong also sends snippets of the conversation in that same email so that I can see the follow-up items. I love that Gong transcripts all conversations; that way I can read through a demo, or one of my own calls, to see how it went. Gong also gives valuable tips on how long I've been talking versus ...