Gong Reviews in June 2026: User Ratings, Pros & Cons

"Everything you need in a sales analysis & coaching tool"

What do you like best about Gong? 1. Being able to read through the transcript while you listen to the call. 2. Integration with slack for new comments on calls 3. Create folders and share with your manager for call coaching. What do you dislike about Gong? I didn't realize how many times I said "like" or "kinda" - makes you feel a little self conscious about how much room there is to improve. What problems is Gong solving and how is that benefiting you? 1. Working remote & using Gong ...

"Great product to capture conversation content"

What do you like best about Gong? Gong is great in that I can go back to a recording and retrieve any information that I may have missed during the call. Also good for new employees to ramp up their knowledge and get onboarded quicker. Like the fact that I can type in keyword, and Gong will locate that in a specific recording and present you with the results. What do you dislike about Gong? None for far, I enjoy the using the product. What problems is Gong solving and how is that benefiting ...

"Gong is extremely helpful with Meeting Transcription and Organizing Touchpoints"

What do you like best about Gong? Ability to transcribe and snipping sections of a meeting. Additionally, I appreciate the email follow up that highlights key words for actions to be taken that were mentioned in the meeting. What do you dislike about Gong? Sometimes when you forward a meeting to be recorded, it won't recognize the location as an online platform and will kick back the meeting and not allow it to be recorded. When I wrote in to customer support regarding this, I never ...

"Game changer for calls, note taking, review, follow up and moving deals forward"

What do you like best about Gong? Gong has been a game changer for me in my workflow. I work in account management and am on video calls with clients at least 5-6 times a week. I used to take notes by hand but we all know the pain of a mad dash to get every detail written or typed up only to have a hand cramp in the middle of it. OR zoning out and missing some of what your client is saying. OR missing a key action item that requires meticulous follow-up. Now you can focus on active ...

"Gong has transformed my sales experience and development"

What do you like best about Gong? The ability to switch to speakers on the recordings. What do you dislike about Gong? I find it hard to find old calls from a client. What problems is Gong solving and how is that benefiting you? Gong is helpful when I need to review and better understand a clients needs and desires. I am able to show up to subsequent calls with a better understanding of their needs than I thought I had.

"Great tool far beyond sales"

What do you like best about Gong? The automated recording of calls makes it a must for any client-facing team, letting you focus on what's going on and having a normal conversation instead of trying to write down everything that it's shared. This is huge especially with shared screens as the recording will show you all the clicks and pop-ups on screen, which is a great asset for Customer Success, Professional Services and Support agents troubleshotting. Our dedicated CSM has also been a ...

"Gong Pros and Cons"

What do you like best about Gong? Gong puts a mirror in front of us. If we observe and are open to improvement, it can be a fantastic tool to self-introspect and iron out our errors. What do you dislike about Gong? We should have access to other reps' recordings, at least those where objection handling is top of the line and the customer is convinced under challenging circumstances. What problems is Gong solving and how is that benefiting you? Gong is helping me become a better communicator ...

"Great tool far beyond sales"

What do you like best about Gong? The automated recording of calls makes it a must for any client-facing team, letting you focus on what's going on and having a normal conversation instead of trying to write down everything that it's shared. This is huge especially with shared screens as the recording will show you all the clicks and pop-ups on screen, which is a great asset for Customer Success, Professional Services and Support agents troubleshotting. Our dedicated CSM has also been a ...

"Gong has levelled up my game and helped me remember all the details I might otherwise have forgotten"

What do you like best about Gong? Gong is an excellent tool and I like it all around. It records customer meetings for me, ensuring that if I forget something, I can always review the recording. At the same time, it gives me valuable insights on the call such as the percentage of time each member on the call spoke for and a breakdown of conversation topics at each point. This lets me review and improve my own performance and understand customer sentiment towards our discussion at each ...

"New to Gong and don't know what took us so long!"

What do you like best about Gong? Is it crazy to say, everything? This platform helps me operate my book of business in an efficient way. I can stay focused on my calls and interact with my clients, understanding that Gong will translate and store the call for me. The analytics are incredible and it's helped me become better at my job through learnings, suggestions and tools. I couldn't be a bigger fan. What do you dislike about Gong? Truly cannot think of any. This product has ...