Gong Reviews in June 2026: User Ratings, Pros & Cons

"Gong Review"

What do you like best about Gong? The accessibility, checking the recordings in real-time and conducting coaching through the visibility of QA and supervisors feedback. I was able to self-monitor and be guided for that. What do you dislike about Gong? None at this time. It works well for me. What problems is Gong solving and how is that benefiting you? The ability to check and monitor your calls in real time.

"Gong Product Review for Customer Success"

What do you like best about Gong? I love that it automatically adds itself to my meetings with my clients and makes it super easy for me to review calls and send recordings and even crop the recordings if I need to do so. What do you dislike about Gong? I don't have anything negative to say about Gong. What problems is Gong solving and how is that benefiting you? Gong helps me figure out what I can do better in my calls and improve my overall experience for my clients.

"Gong is a Commodity for any Company"

What do you like best about Gong? I'm unsure how I would do business without call recording and transcription from Gong. The ability to go back and review my prospect and customer conversations is instrumental to timely and accurate follow-up. I use Gong, not only to review my performance on calls, but to take notes, review the transcript, and ensure I respond to all of my customers questions. What do you dislike about Gong? The user interface can be clunky sometimes. I feel like I can't ...

"Excellent Tool!"

What do you like best about Gong? I like how Gong captures the essence of the call. The features makes it easier for me to sort my calls What do you dislike about Gong? I feel Gong is a great tool, very easy to navigate. There is nothing that I don't like about it What problems is Gong solving and how is that benefiting you? It helps me review my calls and also cross-refer my needs assessment.

"Audio and Functionalities, Awesome!"

What do you like best about Gong? Precise audio and real-time feedback. The process is smooth unlike old fashioned apps that is not user friendly and is hard to navigate. What do you dislike about Gong? None so far, just a few more improvements and its almost a perfect tool What problems is Gong solving and how is that benefiting you? Audio precision and instant reply and feedback.

"It makes life so much easier being able to record my calls"

What do you like best about Gong? It makes life so much easier being able to record my calls automatically What do you dislike about Gong? Sometimes my clients don't like how it records calls without their approval What problems is Gong solving and how is that benefiting you? Being able to relisten to my calls help me to remember what we have talked about and what I have to do

"love gong"

What do you like best about Gong? access to hear top performers and to get tips and tricks What do you dislike about Gong? that calls get deleted after a while, it would be better if calls were not deleted What problems is Gong solving and how is that benefiting you? its solving the problem of not working in the office everyday by exposing me to calls

"Super helpful for referencing customer action items"

What do you like best about Gong? The ability to highlight a specific speaker on a call What do you dislike about Gong? There's nothing I don't like. I don't think I use it to its fullest potential, but I use it daily to review action items. Being a CSM on back-to-back calls, Gong has saved my life What problems is Gong solving and how is that benefiting you? Keeping organized for each customer interaction

"Easy to use"

What do you like best about Gong? So easy to use. Easy to facilitate to new learners. I appreciate the ability to create lists to store specific calls for upcoming training. Compared to Impact 360, this tool requires fewer clicks and does not error. What do you dislike about Gong? I do wish evry call was captured and recorded like with IMPACT 360 What problems is Gong solving and how is that benefiting you? teaching new hires best practices from tenured experts,

"Gong makes me more effective and efficient"

What do you like best about Gong? I love that Gong shows the breakdown of who is speaking on calls. It's critical to analyze who is doing most of the talking. I like that I can review important topics from calls and verify what was said vs what I thought I heard. What do you dislike about Gong? Sometimes we'll have internal talk/banter at the beginning I wish we could edit out. When we know "notetaker" is on it makes us less likely to casually chit chat, and I don't love that. What problems ...