Gong Reviews in June 2026: User Ratings, Pros & Cons

"Gong is an Excellent Tool!"

What do you like best about Gong? The way it breaks up meetings by who is speaking and when screen-sharing is happening. Makes it very easy to find what I am looking for! What do you dislike about Gong? Sometimes the search filters do not return what I need, and I have to adjust my search a few times before finding what I want. What problems is Gong solving and how is that benefiting you? Best thing is for coaching myself on peers calls and also being able to review all of my customer ...

"Black Magic kind of stuff"

What do you like best about Gong? I love that Gong helps me with Follow up items that I committed to on the call and it emails me the follow up items. It makes it a cinch to keep ahead of my tasks. What do you dislike about Gong? So far it's hard to decide what I don't like about it. Maybe mostly its just a change from what I'm used to. People don't like change and I'm definitely one of them. What problems is Gong solving and how is that benefiting you? Customer Success will most likely get ...

"Black Magic kind of stuff"

What do you like best about Gong? I love that Gong helps me with Follow up items that I committed to on the call and it emails me the follow up items. It makes it a cinch to keep ahead of my tasks. What do you dislike about Gong? So far it's hard to decide what I don't like about it. Maybe mostly its just a change from what I'm used to. People don't like change and I'm definitely one of them. What problems is Gong solving and how is that benefiting you? Customer Success will most likely get ...

"Exceptional tool with a breadth of features that are actually useful"

What do you like best about Gong? - Transcribing sessions (if recorded) with all action items highlighted; - Reminders of followups sorted by account; - Easy editing of recordings. What do you dislike about Gong? User interface could be slightly better, but they are constantly improving. What problems is Gong solving and how is that benefiting you? transcribing meetings, sharing recorded meetings, sharing a demo so customer can distribute internally, action items.

"Self feedback"

What do you like best about Gong? I like that I can go back to my conversation and give me feedback. When you or a customer bring something about a previous call that I don't remember, I can easily go back and find out what was said and when. What do you dislike about Gong? Sometimes the AI won't translate right and the words are kind of disconnected from what you really said. Not a big deal, but sometimes it's hard to understand what that means and you have to listen to the conversation ...

"Gong, superior than other platforms?"

What do you like best about Gong? I am extremely satisfied with this platform. It has exceeded my expectations in various aspects. However, if there's one area I believe has room for improvement, it would be the report and analytics feature. While the existing functionality is commendable, I would greatly appreciate the ability to manipulate and showcase different figures and sections. Furthermore, integrating the platform with popular tools like ZOHO would elevate GONG to unparalleled ...

"Self feedback"

What do you like best about Gong? I like that I can go back to my conversation and give me feedback. When you or a customer bring something about a previous call that I don't remember, I can easily go back and find out what was said and when. What do you dislike about Gong? Sometimes the AI won't translate right and the words are kind of disconnected from what you really said. Not a big deal, but sometimes it's hard to understand what that means and you have to listen to the conversation ...

"Gong, superior than other platforms?"

What do you like best about Gong? I am extremely satisfied with this platform. It has exceeded my expectations in various aspects. However, if there's one area I believe has room for improvement, it would be the report and analytics feature. While the existing functionality is commendable, I would greatly appreciate the ability to manipulate and showcase different figures and sections. Furthermore, integrating the platform with popular tools like ZOHO would elevate GONG to unparalleled ...

"An incredibly helpful tool that works almost seamlessly!"

What do you like best about Gong? It's incredibly easy to use due to the plugin with our systems, and so you barely even notice that it is working in the background. It allows conversations and calls to flow so much more, as you know that everything is being recorded. The transcripts are processed pretty quickly, and the email link you receive post-call is amazing - you are given a list of follow up tasks, and even given tips on how to improve. Wherever I go in my career, I hope Gong is ...

"Exceptional tool with a breadth of features that are actually useful"

What do you like best about Gong? - Transcribing sessions (if recorded) with all action items highlighted; - Reminders of followups sorted by account; - Easy editing of recordings. What do you dislike about Gong? User interface could be slightly better, but they are constantly improving. What problems is Gong solving and how is that benefiting you? transcribing meetings, sharing recorded meetings, sharing a demo so customer can distribute internally, action items.