Gong Reviews in June 2026: User Ratings, Pros & Cons

"Harness the power of the gong to improve customer satisfaction"

What do you like best about Gong? As a Customer Success Manager (CSM), the best thing about using Gong is the clarity and efficiency it brings. It helps speed up conversations with customers and allows me to quickly recall past conversations for future reference. I can also provide customers with use cases in more detailed audio clips rather than typing out instructions each time, which also saves time. Finally, when it comes to managing the performance of my team members during calls or ...

"Super useful tool for improving my demos!"

What do you like best about Gong? The best thing is also the worst thing, being able to listen to your demos/ calls and (besides hearing what you sound like!!) being able to understand what you are saying and how you are saying it means you can take the proactive approach to teaching your clients. What do you dislike about Gong? There is nothing I dislike about Gong, besides having to listen to my voice of course. I would recommend this product to anyone in a client facing role or anybody ...

"Gong - best sales tool since…"

What do you like best about Gong? Gong allows me to review the actual talk What do you dislike about Gong? It occasionally gets some transcript incorrect What problems is Gong solving and how is that benefiting you? Gong allows me to avoid the distraction of note-taking and can focus on the call and review later and share notes

"One of the greatest tools for managers to hold reps accountable"

What do you like best about Gong? Insight into deals and review of key calls What do you dislike about Gong? Sometimes the wrong accounts get pulled into deals What problems is Gong solving and how is that benefiting you? Understand updates on deals and avoid me having to constantly hear from reps. Also auto logging activity from reps saves a ton of time

"One of the greatest tools for managers to hold reps accountable"

What do you like best about Gong? Insight into deals and review of key calls What do you dislike about Gong? Sometimes the wrong accounts get pulled into deals What problems is Gong solving and how is that benefiting you? Understand updates on deals and avoid me having to constantly hear from reps. Also auto logging activity from reps saves a ton of time

"Gong - best sales tool since…"

What do you like best about Gong? Gong allows me to review the actual talk What do you dislike about Gong? It occasionally gets some transcript incorrect What problems is Gong solving and how is that benefiting you? Gong allows me to avoid the distraction of note-taking and can focus on the call and review later and share notes

"Super useful tool for improving my demos!"

What do you like best about Gong? The best thing is also the worst thing, being able to listen to your demos/ calls and (besides hearing what you sound like!!) being able to understand what you are saying and how you are saying it means you can take the proactive approach to teaching your clients. What do you dislike about Gong? There is nothing I dislike about Gong, besides having to listen to my voice of course. I would recommend this product to anyone in a client facing role or anybody ...

"Great tool for tracking all forms of communication"

What do you like best about Gong? I love that Gong can accurately capture action items from calls, where are then delivered as timely follow-ups to ensure I am closing the loop on customer conversations. Gong also has a great ability to provide insights from customer calls, ensuring that I continue to iterate my communication style for the best possible outcome with each and every customer interaction. What do you dislike about Gong? Nothing. Gong is the ideal call tracking, note taking, ...

"great tool for pulling in user insights"

What do you like best about Gong? extensive filters that can be used to hone in on areas of interest, and the ability to save recordings for future analysis What do you dislike about Gong? Takes some getting used to at first, and if too many filters are created, it can get overwhelming What problems is Gong solving and how is that benefiting you? Deeper dive into user analysis and insights

"Great tool for tracking all forms of communication"

What do you like best about Gong? I love that Gong can accurately capture action items from calls, where are then delivered as timely follow-ups to ensure I am closing the loop on customer conversations. Gong also has a great ability to provide insights from customer calls, ensuring that I continue to iterate my communication style for the best possible outcome with each and every customer interaction. What do you dislike about Gong? Nothing. Gong is the ideal call tracking, note taking, ...