Gong Reviews in June 2026: User Ratings, Pros & Cons

"The analytics around calls are a great way to base feedback off of real statistics"

What do you like best about Gong? The statistics around calls and demo's allowing for feedback to be grounded in real life stats and provide a foundation for team and employee improvemant What do you dislike about Gong? It's separation from other platforms. Meaning theres no way for on the go statistics and analysis What problems is Gong solving and how is that benefiting you? Gong helps with providing statisics on our team members and create foundations for improvement

"User friendly app."

What do you like best about Gong? What I like about the product is it is very user friendly. Easy to navigate and a lot of useful features. What do you dislike about Gong? Some of the recordings are garbled. Maybe we should improve the quality of the recordings. What problems is Gong solving and how is that benefiting you? Coaching and call recordings/file management.

"Great notetaker"

What do you like best about Gong? - The ability to speed up watching callbacks - transcripts - seeing who is talking when - grouping of certain clients timeline What do you dislike about Gong? - UI somewhat hard to find what I need on first search What problems is Gong solving and how is that benefiting you? Playing back customer calls, to take better notes!

"User friendly interface"

What do you like best about Gong? The design is bright and modern with a user-friendly interface. What do you dislike about Gong? More accessibility features would be helpful. What problems is Gong solving and how is that benefiting you? Agent call recording, grading, training and calibration.

"Seriously the best thing since note-taking!"

What do you like best about Gong? The ability to search keywords in a transcribed call is amazing! What do you dislike about Gong? There are no downsides! (Unless you don't like that everyone and anyone can watch your meetings.) What problems is Gong solving and how is that benefiting you? I don't immediately have to take notes on every call. I have the ability to go back and listen to a call or hear what follow-ups the client needs.

"User friendly interface"

What do you like best about Gong? The design is bright and modern with a user-friendly interface. What do you dislike about Gong? More accessibility features would be helpful. What problems is Gong solving and how is that benefiting you? Agent call recording, grading, training and calibration.

"Effortlessly Efficient and Intuitive Navigation"

What do you like best about Gong? Gong is a remarkable product for reviewing calls due to its exceptional data-driven approach, allowing users to analyze and extract valuable insights from their conversations effortlessly. Its user-friendly interface and seamless integration make it a joy to work with, enhancing productivity and enabling effective collaboration. What do you dislike about Gong? Gong's search bar is not my favorite due to its lack of intuitive search options. What problems is ...

"Seriously the best thing since note-taking!"

What do you like best about Gong? The ability to search keywords in a transcribed call is amazing! What do you dislike about Gong? There are no downsides! (Unless you don't like that everyone and anyone can watch your meetings.) What problems is Gong solving and how is that benefiting you? I don't immediately have to take notes on every call. I have the ability to go back and listen to a call or hear what follow-ups the client needs.

"Quality recording and vocal analysis for reviewing calls"

What do you like best about Gong? I like Gong for the quality of the software. It is very intuitive when it comes to call analysis. It breaks down your weak points so that you can improve on them for future calls. I also like that you can listen to other agents' calls to improve overall quality. What do you dislike about Gong? I think that the least helpful thing about gong is that the filter system when trying to search for specific calls within your organization can be difficult I think ...

"Harness the power of the gong to improve customer satisfaction"

What do you like best about Gong? As a Customer Success Manager (CSM), the best thing about using Gong is the clarity and efficiency it brings. It helps speed up conversations with customers and allows me to quickly recall past conversations for future reference. I can also provide customers with use cases in more detailed audio clips rather than typing out instructions each time, which also saves time. Finally, when it comes to managing the performance of my team members during calls or ...