Gong Reviews in June 2026: User Ratings, Pros & Cons

"Gong is a neat tool for sales professionals"

What do you like best about Gong? I liked the concept of the product. Being able to fully use a natural language processing and machine learning to help train and suggest information to sales people and other customer service reps is a nifty - especially with it being able to transcribe in real time. What do you dislike about Gong? To be honest, not a whole lot. A lot of the issues I have had (transcribing related) have often been fixed with product refreshes and updates. Sometimes getting ...

"Find what you need, improve and follow up"

What do you like best about Gong? I love that it transcribes my calls and I can search it using a key word or phrase. What do you dislike about Gong? It can be overwhelming the nunber of capabilities within the platform. What problems is Gong solving and how is that benefiting you? It lets me go back and review calls and identify any triggers or recall information needed.

"Find what you need, improve and follow up"

What do you like best about Gong? I love that it transcribes my calls and I can search it using a key word or phrase. What do you dislike about Gong? It can be overwhelming the nunber of capabilities within the platform. What problems is Gong solving and how is that benefiting you? It lets me go back and review calls and identify any triggers or recall information needed.

"Measuring Success"

What do you like best about Gong? The tools that are given to you helps measure what works and what doesnt. Being able to go back and analyze this helps increase efficency. What do you dislike about Gong? Gong is slow to transfer calls over from salesforce. What problems is Gong solving and how is that benefiting you? Gong is helps me measure what works and what doesn't. Being able to track simlair successes helps increase effiency.

"Measuring Success"

What do you like best about Gong? The tools that are given to you helps measure what works and what doesnt. Being able to go back and analyze this helps increase efficency. What do you dislike about Gong? Gong is slow to transfer calls over from salesforce. What problems is Gong solving and how is that benefiting you? Gong is helps me measure what works and what doesn't. Being able to track simlair successes helps increase effiency.

"Strong Conversational AI solution for call recording analysis"

What do you like best about Gong? Gong has an excellent customer success team that worked with us throughout the migration process. We moved from Chorus to Gong, and immediately saw higher adoption and utilization of the tool vis-a-vis our previous Chrous adoption/utilization. Gong functionality ensured immediate user acceptance, and delivered immediate value to our front line sales users and their managers. What do you dislike about Gong? Gong's implementation team was very supportive and ...

"Gong has completely changed the way we sell."

What do you like best about Gong? Love the libraries, score carding, and integrations. It works perfectly with Salesforce and Outreach and provides deep insights we would never have without the tool. What do you dislike about Gong? Learning the filter system on the calls tab has a learning curve and you might need your Salesforce Admin to help create the filters. They are based on Gong & CRM fields so you need to know what you are looking for. Recommendations to others considering ...

"Useful"

What do you like best about Gong? We could make use of the recording for future reference and the same can be heard later. What do you dislike about Gong? nothing as such however if we could have the flexibility to ad Gong on the call then it would be better What problems is Gong solving and how is that benefiting you? If we wish to learn how can we improve our pich points that becomes easier

"best tool for improvements"

What do you like best about Gong? so many things the ability to review calls in real time share calls the list goes on What do you dislike about Gong? to be fair not a lot sometime the interface could be more accessible What problems is Gong solving and how is that benefiting you? things im lacking in calls and helpful topics to improve

"The best coaching tool ever!"

What do you like best about Gong? It is the best coaching tool ever, especially in the new world of remote working. It is an excellent way for Reps to listen to themselves and other top performers to get better. And as a manager, it makes the coaching process so much better. What do you dislike about Gong? Nothing, it's a little slow sometimes but that's most likely my internet or VPN. It is also a little clunky and some of the features do not apply to my position but that's not Gong's ...