Gong Reviews in June 2026: User Ratings, Pros & Cons

"Love what Gong has become"

What do you like best about Gong? I love how Gong has expanded its offering with automated email templates to streamline followups.. also enjoy their content and data they bring to sales professionals. What do you dislike about Gong? I really can not think of any downsides of Gong.. What problems is Gong solving and how is that benefiting you? I listen to plenty of Gong calls to help get up to speed with my new industry. I also enjoy their automated email templates to send the recording to ...

"Great for deal intelligence but serious decline in customer service & communication as of late"

What do you like best about Gong? Gong's forecasting and reporting truly simplifies what's going on within your business from a sales perspective. Their dashboard is much easier to read and collaborate in than any report in Salesforce. Gong gives both our sales reps and our sales leaders more immediate visibility into our sales pipeline and instantly helps find gaps, so you can manage deals more efficiently and effectively. Their CS team is quick to respond and support.I loved our CS rep ...

"Improve Call quality"

What do you like best about Gong? Reviews about my call post meeting and call rating and able to listen to my colleagies call too What do you dislike about Gong? Nothing at all. everthing looks perfect. What problems is Gong solving and how is that benefiting you? If i forgot to take notes, gong takes it for me, attends the meetings for me as well and records every details for my minutes of meeting

"Gong helps me get better at my job"

What do you like best about Gong? I can listen to myself on calls later, confirming that what I thought during the call happened the way I remember! My managers and bosses can correct me too. What do you dislike about Gong? Not very much! Easy to use and sending calls to other team members or people in the org is easy too. What problems is Gong solving and how is that benefiting you? It is solving the need to go back and dissect calls and scenarios which is so valuable in the sales world. ...

"Live Feedback - Gong!"

What do you like best about Gong? Lots of data, easily accessible. Video/Audio/Transcripts. Instantaneous Feedback. What do you dislike about Gong? Maybe a steep learning curve. Takes time to learn all its capabilities. What problems is Gong solving and how is that benefiting you? Feeback, improving on your own, very versatile.

"Gong is great"

What do you like best about Gong? Being able to learn from experienced colleagues by watching back their calls with clients and taking notes has really helped me as a new member of the team. What do you dislike about Gong? The transcripts could be more accurate however they are still very useful. What problems is Gong solving and how is that benefiting you? Gong gives me access to the practices and skills of the best sales people in my company. I can incorporate these into my toolkit to ...

"Amazing product"

What do you like best about Gong? The ability listen back to your calls and take detailed notes on the actionable follow up items. As a CSM when we transfer accounts I can look at the entire communication history from deals, calls, and emails. The integration with salesforce allows me to update my SF notes and deals directly inside of gong with a way better UI compared to SF. What do you dislike about Gong? I would like Gong to integrate with AI to pull my call transcripts and provide me a ...

"Great tool for customer analytics"

What do you like best about Gong? Love the insights based on customer activities and calls recorded, like the to-do feature within gong which reminds me of actions to be taken after each call. I am also using flow feature within gong to build out templates to send for sales reachouts What do you dislike about Gong? Everything good for now, expecting more AI integration to help succeed at our jobs What problems is Gong solving and how is that benefiting you? Helping with customer analytics, ...

"Gong works great!"

What do you like best about Gong? integration with Zoom meetings and the Share link to send to clients as a follow-up. What do you dislike about Gong? I can't think of anything I don't like about Gong. What problems is Gong solving and how is that benefiting you? I use Gong to record client meetings and trainings. Clients like it because I share the link with them afterwards so they can review or include coworkers who were not able to make the meeting.

"Feedback on Gong Integration and AI Integration"

What do you like best about Gong? By allowing me to review the specifics of the call, this technology considerably helps me remember client encounters. When questions or concerns arise, the ability to look back to the talk after it is over may be quite beneficial. Gong has also been essential in helping me improve my soft skills. The call's transcript gives me the chance to evaluate my communication style, pinpoint areas for development, and tweak how I conduct myself in the future. What do ...