Gong Reviews in September 2026: User Ratings, Pros & Cons

"BDR"

What do you like best? I love Gong for filler words, talk time ratio, and ways to improve your calls What do you dislike? I wish I could listen to the calls while they are live rather than after the call is made What problems are you solving with the product? What benefits have you realized? Filler words is huge, listening skills to ensure you have a good talk time ratio, areas of improvement

"Valuable Learning Tool"

What do you like best? I like that you can share the calls with your colleagues or director. It has been a useful tool to learn about better practices and also help refine your calls. What do you dislike? There isn't really anything I dislike about it. Recommendations to others considering the product: I recommend using Gong as a way to not only track what your sales team is doing but you can also ensure they are doing things the right way. As a salesperson, you can analyze where you went ...

"Great way to become better at Cold Calls and Qualifications"

What do you like best? The analytics is pretty good, as they help me to better understand my mistakes and areas for improvement. Gong helps with the following: Talk Ratio, Longest Monologue, Customer Story's Length, Interactivity, and Patience. I learned from my latest call that my Customer Story was a bit longer than it was supposed to be. It helped me to orient my approach towards active listening, instead of talking. Besides this, it helps to jump easily on certain parts of the ...

"Amazing call partner"

What do you like best? I can filter calls based on the hostname and listen to the calls of the most effective seller in my team and learn from it. Also, I can add a call to listen later. The transcript also really helps in reaching out to the right sentence and conversation. What do you dislike? I find it difficult to filter based on the attendee's name. Recommendations to others considering the product: Make a library of useful videos to group together using #hashtags so that others can ...

"Gong is an excellent way to track calls and recall information you may have forgotten!"

What do you like best? The visuals are great to see who is speaking What do you dislike? Gong is a fantastic application, only thing I don't like about it is there is no slide bar for the call like a video. What problems are you solving with the product? What benefits have you realized? Recording calls for Auditing and determining client needs.

"Not great, needs to be faster"

What do you like best? aspect to see who is talking at what time What do you dislike? the amount of time it takes for the calls to load. It makes it a managers favorite not a reps favorite Recommendations to others considering the product: no What problems are you solving with the product? What benefits have you realized? i dont use it that much but i would if i could go right to the call

"Gong is great product for coaching"

What do you like best? Gong really makes it easy to coach reps on a daily basis. The new activity and deals features are a great addition to call recording functionality. I have used both Gong and Chorus and think that Gong is the better overall platform. What do you dislike? Gong really has everything that you need and more so there is not much to complain about. There are just some features that we do not use yet. For example, I would like to get better at using the feedback and coaching ...

"Believe the Hype: It’s A Must Have"

What do you like best? -data and insights are superior to other tools -deal intelligence is a substantial value -they respond via roadmap quickly and are well-funded What do you dislike? some missing low hanging fruit: -would like to see trends in analytics for individuals/teams in charts -deal intelligence is good, but needs better sorting functionality and integration with SFDC (in fairness we haven’t explored this as much as we should) -I don’t see as much aggregated data as I would like ...

"Brilliant Insights Lead to Solid Feedback"

What do you like best? In the past, I have reviewed calls and received feedback from managers that are not directly connected to real, tangible moments between myself and a customer. With Gong, my manager and I can pinpoint exact moments and words that I use that make the moments on the phone stand out. It has made my learning and growth exponentially easier. What do you dislike? Sometimes the transcriptions with Gong aren't accurate, but with time it learns more of my own speaking ...

"Essential for all AEs"

What do you like best? It's nearly impossible to write down and/or remember details from every call you have - whether externally or even internally. Gong allows you the ability to go back and recall the key points discussed during calls. Plus, things you might have originally missed and you can share calls with others so they can review as well. What do you dislike? It can be difficult sometimes to find specific parts of calls. Recommendations to others considering the product: Gong should ...