Gong Reviews in September 2026: User Ratings, Pros & Cons

"Very helpful for reviewing demo calls."

What do you like best? I like being able to review demo calls. Gong make it clear when each speaker is talking and it's quite easy to jump to the important parts. What do you dislike? There's not much to dislike. It has been a good experience. What problems are you solving with the product? What benefits have you realized? I've been able to review my demo calls, as well as review demo calls from others on my team. This has helped me improve by seeing how well others do their demos.

"Gong has helped our whole organization collaborate, improve our craft and close more deals"

What do you like best? Ability to sort through the call quickly and analyze key phrases or talking points. This helps reps get a better understanding of where they excel but more importantly where there is room for improvement. Gong also filters different sectors of the conversation which makes breaking down the entire call (price, introduction, competitors, etc.) much easier to digest. The usability and interface makes it easy to connect with Salesforce as well. No nee to spend time ...

"Gong - The Perfect Software for Reviewing Your Client Calls"

What do you like best? Being able to review the "game tape" of how a call went. It automatically calculates the percentages of talk ratio of members on the call, categorizes the entire call so you can skip forward to certain parts, etc. What do you dislike? Nothing honestly.It is such a good software and they do a really good job of updating every aspect. Recommendations to others considering the product: Anyone looking to better their organization! What problems are you solving with the ...

"Invaluable Tool To Support Daily Productivity"

What do you like best? The seamless integration with daily-used productivity tools like Outlook, Teams, Zoom, Webex and more. The Transcript feature significantly reduces time for referencing. Clarify of audio and video recordings. Ability to schedule ahead of time. I like how I can skip to the next speaker when listening to a recording. I like how I can easily share with a colleague in my organization. I like how I can snip parts of the recording and share only the snipped part of the ...

"Love what gong gas done for my sales process!"

What do you like best? I love the ability to go back and read the transcription of what was said. The fact that subject matters are labeled for easy access to timestamps is a total game changer. I always end up picking up a small detail every single time I go back and relisten to my client conversations and pitches. What do you dislike? Personally the only thing I dislike is the announcement of the gong recorder at the beginning of my zoom calls. Always makes for a nice awkward pause as ...

"Gong is a must-have"

What do you like best? Gong allows me to supplement my note-taking with data driven recordings, and being able to listen to other team members' calls is an absolute life saver for the new remote lifestyle. I have used it at multiple sales organizations, and at this point consider it as essential as email or a CRM. What do you dislike? Only snags I've run into are when it doesn't automatically record because a team member originally scheduled the call, and that team member didn't have their ...

"Critical to personal efficiency"

What do you like best? I am a power user of the "transcribe" feature, and I enjoy the flexibility around sharing only snippets of calls with clients. Key for privacy. What do you dislike? There have been several bugs or hiccups I have encountered where a call doesn't record. What problems are you solving with the product? What benefits have you realized? I no longer have to take tedious meeting notes- when I am on calls, I can actually focus on the conversation at hand and not have to worry ...

"Great Product"

What do you like best? Gong allows my team to work and grow together, remotely. What do you dislike? The time that it takes to train new users on our team as we have grown quickly and utilize several platforms. This is a very minor dislike. Recommendations to others considering the product: Gong is great for teams of all sizes in all industries. What problems are you solving with the product? What benefits have you realized? Training, Gong effectively allows my team to meet our goals.

"A great tool for team selling and coaching"

What do you like best? I love how easy to use and intuitive the main functions of Gong are. It is very easy to teach reps how to use it and it has become a staple in their daily work lives. What do you dislike? The "Deals" and "Activity" pages are a little clustered and hard to follow. Additionally some configuration with recording consent - using the consent page specifically. You can not select specific users to have the consent page which would be nice. You can also not export anything ...

"Gong is the best Voice Recording and Analyze tool out there"

What do you like best? I love using gong recording features to analyze my calls and take notes after my calls have completed. What do you dislike? So far I do not have any dislikes about the tool. What problems are you solving with the product? What benefits have you realized? coaching tools and listen to calls to take notes and action items after the fact