Gong Reviews in April 2025: User Ratings, Pros & Cons

"Very helpful for reviewing demo calls."

What do you like best? I like being able to review demo calls. Gong make it clear when each speaker is talking and it's quite easy to jump to the important parts. What do you dislike? There's not much to dislike. It has been a good experience. What problems are you solving with the product? What benefits have you realized? I've been able to review my demo calls, as well as review demo calls from others on my team. This has helped me improve by seeing how well others do their demos.

"Game changer sales tool"

What do you like best? How intelligent the recording analysis is, great for personal development as well as quickly navigating to the key info from previous calls. What do you dislike? Nothing springs to mind in terms of dislikes. Recommendations to others considering the product: At least get the trial going asap. What problems are you solving with the product? What benefits have you realized? Nothing goes amiss now from sales calls - less pressure on note taking, more time to focus on the ...

"Gong Runs Seamlessly and is Smart!"

What do you like best? I love that Gong records and analyzes my calls in the background, so that I can later review them and see areas for improvement. Probably my favorite part about that is the "stats" area where it tracks how engaged I was with the customer, how "patient" I was in responding to the customer, and what the talk ratio was between the customer and I. This is actionable data and allows me to see trends for where I need to tighten things up and where I'm doing well. I also ...

"Great tool and product"

What do you like best? Great to give teams feedback and track sales cycle. What do you dislike? We are missing role permissions that will allow certain users limited view. What problems are you solving with the product? What benefits have you realized? It helps a lot when we onboard new employees or handover accounts from AES. Great tool for feedback sharing.

"Love what gong gas done for my sales process!"

What do you like best? I love the ability to go back and read the transcription of what was said. The fact that subject matters are labeled for easy access to timestamps is a total game changer. I always end up picking up a small detail every single time I go back and relisten to my client conversations and pitches. What do you dislike? Personally the only thing I dislike is the announcement of the gong recorder at the beginning of my zoom calls. Always makes for a nice awkward pause as ...

"Amazing call partner"

What do you like best? I can filter calls based on the hostname and listen to the calls of the most effective seller in my team and learn from it. Also, I can add a call to listen later. The transcript also really helps in reaching out to the right sentence and conversation. What do you dislike? I find it difficult to filter based on the attendee's name. Recommendations to others considering the product: Make a library of useful videos to group together using #hashtags so that others can ...

"Gong is an excellent way to track calls and recall information you may have forgotten!"

What do you like best? The visuals are great to see who is speaking What do you dislike? Gong is a fantastic application, only thing I don't like about it is there is no slide bar for the call like a video. What problems are you solving with the product? What benefits have you realized? Recording calls for Auditing and determining client needs.

"Essential for all AEs"

What do you like best? It's nearly impossible to write down and/or remember details from every call you have - whether externally or even internally. Gong allows you the ability to go back and recall the key points discussed during calls. Plus, things you might have originally missed and you can share calls with others so they can review as well. What do you dislike? It can be difficult sometimes to find specific parts of calls. Recommendations to others considering the product: Gong should ...

"Brilliant Insights Lead to Solid Feedback"

What do you like best? In the past, I have reviewed calls and received feedback from managers that are not directly connected to real, tangible moments between myself and a customer. With Gong, my manager and I can pinpoint exact moments and words that I use that make the moments on the phone stand out. It has made my learning and growth exponentially easier. What do you dislike? Sometimes the transcriptions with Gong aren't accurate, but with time it learns more of my own speaking ...

"Gong is the best Voice Recording and Analyze tool out there"

What do you like best? I love using gong recording features to analyze my calls and take notes after my calls have completed. What do you dislike? So far I do not have any dislikes about the tool. What problems are you solving with the product? What benefits have you realized? coaching tools and listen to calls to take notes and action items after the fact