Gong Reviews in September 2026: User Ratings, Pros & Cons

"Gong has provided me access to a plethora of information including my colleagues calls"

What do you like best? I like the layout, it makes everything very easy to search and find. What do you dislike? I have not come across anything frustrating enough to remember! What problems are you solving with the product? What benefits have you realized? I get a real time example of what my calls with clients should look like. My managers have great examples picked out and they are easy for me to find within Gong

"Gong really drives insights and allows for better coaching"

What do you like best? The fact that Gong allows you to completely analyze your calls as well as other calls from people in your organization. It allows for complete transparency and drives better conversations as you move through the sales process. Nobody has the ability to transcribe all the details from a phone call within their personal notes. Gong solves for this by keeping a digital record of everything discussed and you can even go back through and tag spots in the call that matter ...

"Great sales tool"

What do you like best? I love the metrics. They help me to determine when I need to talk less and have given me insight into how to engage our clients better throughout the call. What do you dislike? I wish there was a way to ENSURE that the sales person and the client are dialed in separately. It is better now that almost everyone is working remotely but when the sales person is on site, it throws off my call metrics. What problems are you solving with the product? What benefits have you ...

"Game changer sales tool"

What do you like best? How intelligent the recording analysis is, great for personal development as well as quickly navigating to the key info from previous calls. What do you dislike? Nothing springs to mind in terms of dislikes. Recommendations to others considering the product: At least get the trial going asap. What problems are you solving with the product? What benefits have you realized? Nothing goes amiss now from sales calls - less pressure on note taking, more time to focus on the ...

"Gong Review - Slack"

What do you like best? I like the fact that Gong let's me listen to the areas I need to improve on. This allows me to continuously hone my skills. What do you dislike? I dislike the fact that by default all calls are recorded but I understand this can be disabled. Recommendations to others considering the product: I highly recommend listening to yourself and others on your team to find ways to improve. It helps better prepare you. What problems are you solving with the product? What ...

"Gong Runs Seamlessly and is Smart!"

What do you like best? I love that Gong records and analyzes my calls in the background, so that I can later review them and see areas for improvement. Probably my favorite part about that is the "stats" area where it tracks how engaged I was with the customer, how "patient" I was in responding to the customer, and what the talk ratio was between the customer and I. This is actionable data and allows me to see trends for where I need to tighten things up and where I'm doing well. I also ...

"Great tool and product"

What do you like best? Great to give teams feedback and track sales cycle. What do you dislike? We are missing role permissions that will allow certain users limited view. What problems are you solving with the product? What benefits have you realized? It helps a lot when we onboard new employees or handover accounts from AES. Great tool for feedback sharing.

"Gong should be a must-have rather than a nice-to-have. "

What do you like best? I've used several call recording applications and nothing compares to Gong. Gone allows me to record my calls, review them, share with clients and above all... go back and analyze my calls to find mentions of a word or identify a points of clarification. What do you dislike? The library for personal versus company-wide calls is a bit hard to navigate, same for search. I'm finding myself search for calls but searching in calls etc. Really a solid tool though so it's a ...

"Gong has become a powerful call support tool for my calls"

What do you like best? Screen and audio recording makes it easy to share a call with peers or a client team for reference. The visual call time makes it easy to see the balance of speaking time to know where to better tune participation. We also use peer review surveys to improve quality and conduct team reviews of important calls. I've recently discovered the call snippet where we can highlight parts of the call! I use the transcript from time to time to copy and paste into my notes, but ...

"The best tool for recording, reviewing and sharing meetings"

What do you like best? The ability to search by any component of a meeting is key to how we use Gong. I'm able to easily find calls from months back and easily find the parts that I need to listen to. I also really love the transcript feature with hyperlinks/references to the time in the call. That has been very helpful to search for a key word or phrase and easily listen to that section of the call. What do you dislike? The video quality of the recordings could be a little better. Other ...