Gong Reviews in September 2026: User Ratings, Pros & Cons

"Game changer"

What do you like best? The simplicity is what keeps me coming back. Being able to see a full layout of a call before diving in is huge when the avg length is well over 45 mins. The adoption from the team has been great as well, they have jumped that the ability to see a full transcript of calls as well as search keywords within calls. Its been great to eliminate filler words and get more concise in wordings. What do you dislike? It can be a little lacking on the APP(ios), has good ...

"Powerful tool for every department in our SaaS org"

What do you like best? The calls searching is incredibly powerful, with benefits across the organization. Product gets to hear key features to develop, customer service gets a feel for the goals of the customer. And for me, Sales gets it all. note taking, insights, crm integration, keywords, buyer motivation What do you dislike? I wished it allowed integration with other CRMs in it's deal page, or even hubspot contacts. What problems are you solving with the product? What benefits have you ...

"Teamwork makes the dreamwork"

What do you like best? Gong makes sharing insights and best practices with my team easier than its ever been What do you dislike? Lack of ability to merge call audio with video, sometimes calls can be difficult to find if the salesforce data isnt precise What problems are you solving with the product? What benefits have you realized? We gained the ability to draw big picture insights and best practices for the entire sales floor by identifying common issues and successes.

"Good Overall. Wish calls were logged quicker"

What do you like best? Quickly Find past calls and review them. What do you dislike? Some calls take a day to be able to listen to them. I wish they were quicker to save Recommendations to others considering the product: It works well What problems are you solving with the product? What benefits have you realized? Being able to review calls to confirm certain information, or to avoid future issues.

"SDR"

What do you like best? I like learning from my peers. It allowed me to listen to the best reps. I have learned so much being able to learn from the best and learning their wording and language in closing and talking about the Outreach product. it is the best way for me to learn by hearing it from the best. I have improved 3x as fast because of this product. You can also learn from your mistakes on your own phone calls so its a two way street that helps you. What do you dislike? Nothing. ...

"Gong helps so much to coach reps!"

What do you like best? Having calls recorded to be able to go back to in order to listen to a rep is so valuable. Helps with coaching and feedback and even sharing the call with the prospect/customer. The commenting feature with time stamp is awesome! What do you dislike? There isn’t much I dislike about gong, sometimes it takes awhile to analyze a call and the mobile app could be better (issues with notifications) What problems are you solving with the product? What benefits have you ...

"Very effective tool in strategizing and proving success"

What do you like best? Gong is great for proving success and finding where our reps can improve. I've used it as a way to discuss strategy and nail down exactly what our success metrics are, and then Gong allows us to show where we are on the pathway to success. What do you dislike? Some of the metrics that come out-of-the-box are somewhat useless in answering our questions. They help to keep our teams in good habits, but they don't provide much in the way of insight for improvement. ...

"Game changing tool"

What do you like best? The ability to review calls in detail and share with collaborators What do you dislike? It is not simple to add recording to a call that was not pre-scheduled. What problems are you solving with the product? What benefits have you realized? You are able to listen much more closely and not focus on note taking.

"Invaluable tool for Sales Excellence"

What do you like best? Gong is the most valuable tool I have in my sales toolbox to continue skill development. My manager and teammates provide feedback on my calls, and I listen to colleagues' calls to learn from them and share feedback as well. Being able to access written transcripts as well as playback the video is tremendously helpful. The call breakdowns provide a visual snapshot of my ability to active listen, and the articles and helpful insights have helped me focus on which ...

"Easy and neccessary!"

What do you like best? Ease of finding the place in the call. You can get to exactly where you need in seconds. What do you dislike? Not much to dislike on Gong other than it occasionally becomes disconnected from my softphone and I have to pair them together again. Recommendations to others considering the product: na What problems are you solving with the product? What benefits have you realized? Helped the sales process of all those on my team. I never thought it would be so easy to do so.