Gong Reviews in September 2026: User Ratings, Pros & Cons

"I love gong!"

What do you like best? I use it predominantly to record zoom meetings and then share the recordings with my customers. It is also really helpful for coaching opportunities with my manager or other people on my team. It is one of the primary ways that I trained and onboarded when I was new to the company. I probably don't use all of the available functionality, but so far have had a great experience. I also love how you can integrate directly with salesforce to loop in additional recordings ...

"a brilliant for the whole group to listen for details on key calls"

What do you like best? Being able to jump between the key words on call is amazing. I can target the specific things I want to listen to. What do you dislike? While not an easy problem to solve, if you have a free flowing conversation, the software can struggle with keeping on track of the keywords. This is not a huge issue, but it is something I dislike :) What problems are you solving with the product? What benefits have you realized? It is brilliant for anyone in the organization to be ...

"Best platform for Sales Training"

What do you like best? Automated statistics and features that add value by delivering key metrics. The product itself is very intuitive for the user and does not require specific training. Call quality is great and the ability to increase speed of the call saves a ton of time for a reviewer. Overall, I don't think there is another platform on the market that can deliver the same results as Gong. I would highly recommend this product for your teams as they look to improve in sales ...

"Review!"

What do you like best? software, integration with HS, transcript. What do you dislike? nothing for now. we have only been using it a for a couple months. Recommendations to others considering the product: none What problems are you solving with the product? What benefits have you realized? training, best practices, transparency, sharing within the team across sales and data/product.

"Great Sales Tool!"

What do you like best? Gong.io has a fun and intuitive user interface. With no training, my sales reps had already started to figure out how to use the tool and glean insights from the data. We also love the integration with Salesforce and are leveraging it against our Salesforce data for even deeper insights on behaviors of both our inside and outside sales teams. What do you dislike? Reporting engine is not as robust as I would have liked. Additionally, when records are sent into ...

"Good for coaching opportunities"

What do you like best? It's a great system for my managers and colleagues to coach me on calls. It gives them an opportunity to listen to my calls and provide feedback on how things went. It's especially useful in a work from home environment where I'm not sitting directly with my colleagues and managers. I appreciate that the calls are recorded and people can leave timestamps on the exact time where they want to provide feedback. Makes it much easier to listen back to a call and see ...

"Gong Feedback"

What do you like best? -The ability to pause, play, and skip through previous recorded calls -Being able to search other reps and their calls What do you dislike? -The end-user experience is difficult for first time users What problems are you solving with the product? What benefits have you realized? -Increase win rates -Pricing discussions and negotiation tactics -Competitor analysis

"Team Performing at all time high"

What do you like best? The ability to understand the scores of your calls (patience, talk ratio, interactivity etc.) These scores open up conversations internally on ways to perfect your sales call with facts. Our team also enjoys being able to shares recordings and request feed back. What do you dislike? There is not much we dislike about the product. What problems are you solving with the product? What benefits have you realized? The teams overall sales conversations have been stronger ...

"Great tool to learn with & great insights for yourself and your team"

What do you like best? Able to see the dissect the call and see the different topics that were discussed throughout the conversation What do you dislike? Can sometimes be inaccurate with what topics were discussed, at times certain calls may not be recorded Recommendations to others considering the product: Worth using for your organization in analyzing calls What problems are you solving with the product? What benefits have you realized? Coaching calls and learning from sales calls to ...

"Gong - Records the call but not always very accurate"

What do you like best? All of the stats are really nice to be able to get a breakdown on my own calls. Allows me to see what I am doing right and what I'm not doing right and how much I am talking vs the customer What do you dislike? The accuracy is really hit or miss, a lot of the times there are a lot of skipping errors as well as the call picks up later in the call and drops before the call is actually done. What problems are you solving with the product? What benefits have you ...