Gong Reviews in September 2026: User Ratings, Pros & Cons

"Every sales team needs this tool!"

What do you like best? 1. Pipeline management, can view activities from cradle to grave on deals. 2. Sharing sales calls for training purposes/client engagement 3. Reliable and easy to use What do you dislike? Nothing except that it feels like Big Brother is watching you Recommendations to others considering the product: N/A What problems are you solving with the product? What benefits have you realized? See what I like best about GONG

"Great Service"

What do you like best? I like that it takes notes of my meetings. It is super helpful to get the recap emails. I also like that recorded calls are easy to view. What do you dislike? We've had some issues with security restrictions in areas like Canada, that made this service hard to expand globally. Recommendations to others considering the product: I like this service. I sometimes have problems getting the recorder to work, but when it does it is very helpful. This product has been very ...

"Gong for onboarding"

What do you like best? Searching by topic has made onboarding in my role incredibly easy. Shadowing calls can be overwhelming - especially if my schedule has conflicts. Now I can join all the calls I want, with the ability to listen to other calls, calls before I joined my company, and revisit calls and demos for training purposes. What do you dislike? Hearing my own voice, sometimes search is faulty. What problems are you solving with the product? What benefits have you realized? I'm ...

"GONG Videos help me stay on track across all clients"

What do you like best? Being able to hear from the mouth of the client what objectives or key takeaways were when I may miss all the detail in my note taking Opportunity to learn through past calls What do you dislike? I do not dislike anything about GONG its What problems are you solving with the product? What benefits have you realized? Recording valuable client. feedback

"Life Changing"

What do you like best? I like the ability, that it allows for me to review calls, and asses them with the team so that I can further improve our sales performance. What do you dislike? Not as user friendly as other apps, and sometimes it doesn't not record certain calls. Recommendations to others considering the product: Evaluate your companies needs, make sure you convert your employees the importance of a product like Gong. It is such a revolutionary product and should be a must for all ...

"Would never want to be in sales without Gong!"

What do you like best? User friendly. Very easy to send calls both internally & externally. Very appealing to the eye as well. What do you dislike? The transcripts are often hilariously wrong. I understand the challenge here, but there could definitely be some improvements made to that side of the platform. What problems are you solving with the product? What benefits have you realized? Sending recordings to prospects without having to send the entire clip. Having recordings expire helps us ...

"Getting better everyday with Gong!"

What do you like best? Daily coaching to improve presenting!... What do you dislike? Currently, I have not found any dislikes Recommendations to others considering the product: Trust the coaching Gong provides. It will allow you to improve in areas of need and sharpen your skills in areas already advanced. What problems are you solving with the product? What benefits have you realized? Gong keeps all my sales cycles perfectly organized in an easily accessible platform. Its helped me realize ...

"Gong Review from PitchBook"

What do you like best? I love being able to listen to calls from other colleagues. I also like that GONG highlights filler words like "um" or "like" so that I am more aware during calls. Being able to find a call by keywords is also helpful when preparing for calls. What do you dislike? I don't use all the features but the features I do use are very helpful. What problems are you solving with the product? What benefits have you realized? If there is a call where I don't know a lot about the ...

"Great For Training"

What do you like best? The way they analyze keywords. Very clean and organized What do you dislike? Nothing. Workflow are simple and easy to use What problems are you solving with the product? What benefits have you realized? Great for listing to questions about competitors

"Great tool for our reps & managers"

What do you like best? Ease of admin ability - integrates with CRM & other tools (Zoom) seamlessly Easy to set up trackers (keywords) for Gong to track so reps can go to that specific part of the call with a click of a button Reps love the ability to listen and not have to take detailed notes now Managers love being able to listen in on calls they weren't able to attend and speed of the playback Reps are a fan of being able to comment & request coaching feedback & the ability to loop in ...