Gong Reviews in September 2026: User Ratings, Pros & Cons

"Gong Useful for New Sales Engineers"

What do you like best? The ability to search Gong for specific keywords, whether in the title or in the call itself. This is helpful when I want to find calls about a certain topic. This feature has allowed me, as a previously new Sales Engineer, the ability to up-skill in a variety of areas that my company can cover on a call, helping increase my technical acumen. What do you dislike? The only thing I dislike is that it is difficult sometimes to find calls where you are a speaker. ...

"Love Gong! Honestly the best recorder for training and conversation intelligence"

What do you like best? The transcript of the recorded call is accurate and love that the recording comes through via email pretty much right away after the call is completed. The transcript also breaks it down per the conversation, which makes it easy to find what was said at what timeframe. It is. easy to share with teammates and also receive feedback. I love the feedback feature. The feedback can be broken into the timeframe which makes it easy to know what you need to improve. What do ...

"The easiest way to learn more about your customers"

What do you like best? Easy to listen to snippets of calls and learn what customers are talking about. What do you dislike? So far no complaints. It does exactly what we need it to. What problems are you solving with the product? What benefits have you realized? Learning more about the customers without having the be on the call.

"One of the biggest coaching advantages any sales team could leverage. A must with remote work"

What do you like best? Deliver EXACT coaching on specific calls What do you dislike? Nothing, they are constantly adding new features. What problems are you solving with the product? What benefits have you realized? Coaching, it allows call sharing and coaching down to the minute/second

"Neat tool to track and analyze phone calls"

What do you like best? Gong is incredible at turning a voice call into text. From there, Gong will provide analytics on the text. How many filler words did you use? What percent of the time did the client speak? Easy to use and provides great insights. What do you dislike? Unfortunately, not all of my calls are successfully captured by Gong. I have also seen instances where a call is recorded, but saved under a different client. Besides that, there is nothing to dislike about Gong! What ...

"Great Sales Tool!"

What do you like best? Incredible tool for ramping or onboarding new reps and training with having a database of calls to review at your own pace. I have used in team settings to review calls and is effective. I also enjoy the word analytics that makes it easy to go back and review a call visually. We use it to make sure we are saying certain phrases on every call to advance the sales process. What do you dislike? Not as useful if not deployed with other sales enablement tools, ie a dialer ...

"Great tool for sales reps"

What do you like best? - Transcript for post call review, verifying information, and follow up is extremely helpful - Sending snippets of calls to cross functional partners for input is quick and effective - Gong breaks out follow up/action items which can be a great time saver/reminder - Gong is intuitive and easy to use What do you dislike? - Inability to easily delete calls out of library (i.e. prospect doesn't show up to call and there is a 5 minute video clip of me waiting) that will ...

"Didn't want to love at first but now I'm hooked"

What do you like best? Gong is a great way for me to stay organized with meetings but also a way for me to improve my craft. I love being able to go back to transcripts if I forgot an important detail or refer back to calls earlier in a sale cycle. What do you dislike? It took me a bit to get used to the recording announcement at the start of the call. I wish it could just be displayed visually vs. audio as it can feel awkward at first. Recommendations to others considering the product: It ...

"Excellent tool in the Sales tool belt!"

What do you like best? Gong is a simple, easy to navigate interface that always me and my sales team to review key parts of the call where additional clarity and context are needed. What do you dislike? The transcription isn't PERFECT but it isn't bad either - and having worked in voice analytics before, this is definitely one of the better transcription offerings out there. What problems are you solving with the product? What benefits have you realized? Information repository, note taking, ...

"Enhance your sales calls with Gong"

What do you like best? I have weekly one on ones with my manager and we go through one call each week to discuss the positives and negatives. It has definitely helped with my sales. What do you dislike? I honestly dont use it for many of the analytics so im not really sure how they work. What problems are you solving with the product? What benefits have you realized? I have been able to work on my up front contracts with customers along with other sandler sales methodologies.