Gong Reviews in September 2026: User Ratings, Pros & Cons

"Gong is the shit"

What do you like best? they record EVERY SINGLE CALL when hubspot doesnt What do you dislike? I have to login every time. It doesnt remember my login. Recommendations to others considering the product: Use it every day. What problems are you solving with the product? What benefits have you realized? No huge problems, lot of benefits.

"Account Manager"

What do you like best? Helpful to have a tool to reference back on conversation and identify room for improvement and deliverables What do you dislike? Hard to tie calls together and sort by type to find a theme by industry or account and offer recommendations based on other customers What problems are you solving with the product? What benefits have you realized? Internal collaboration and sharing info to product / implementation to inform roadmap in customers own words

"Great feedback tool for english speakers"

What do you like best? It is very easy tu use, and if you are english speaker deliver very complete feedback of the call What do you dislike? It doesn't support Spanish language. I think it will be great to have at least couple more languages supported. What problems are you solving with the product? What benefits have you realized? I'm monitoring my video calls to understand my areas to improve.

"I've been using Gong for 3 years at Terminus and it's excellent."

What do you like best? I like that I am able to listen to my calls to go back and gather additional information, and I can listen to my coworkers calls for additional learning and guidance. What do you dislike? The updated UI is not easy to use. I do not like the individual company pages Recommendations to others considering the product: NA What problems are you solving with the product? What benefits have you realized? It allows me to take great notes, and to learn more from my coworkers.

"One of the most helpful tools I've ever used"

What do you like best? The ability to quickly review calls based on the topics that I'm involved in What do you dislike? Not a whole lot, to be honest. It's been very helpful What problems are you solving with the product? What benefits have you realized? I tend to forget what I talked about in a call, and this just makes it super easy to go back and review

"The best way to grow"

What do you like best? The ability to quickly find follow-ups and have an in-platform transcriber is incredible. What do you dislike? I wish I could see more screens than the presenters because there are occasional facial expressions or gestures that are not captured Recommendations to others considering the product: Have a zoom account if you are doing anything with screen sharing What problems are you solving with the product? What benefits have you realized? The biggest problem we are ...

"Does well 90% of the time with some annoyances"

What do you like best? The core functionality is awesome, and I love the transcripts What do you dislike? Almost ALWAYS starts late, and there's an awkward announcement What problems are you solving with the product? What benefits have you realized? Keeping track of notes, being more effective by leveraging historical context

"Gong Review"

What do you like best? Being able to search specific phrases to find certain calls and communicate with team leads and managers to discuss what happened in the calls. Such as how to improve the calls with tones, words, and talk time. Really like I can see how long I talk versus how long the client talks as well. Overall very easy to use and navigate to relay messages to coworkers and managers as well as sending calls. What do you dislike? There isn't really anything I dislike about using ...

"This is a great product!"

What do you like best? The ease of use that I can get statistics about my team calls. What do you dislike? Some additional reports would be useful, but all and all very good! What problems are you solving with the product? What benefits have you realized? Understanding and improving the way my team talks to our customers

"One of the best tools for learning"

What do you like best? As a new manager, I have been able to listen to all the recordings from AEs to listen to how they position our product in the marketplace. The comment tag feature allows me to tag for my own recording keeping but start building a learning library for new sales members. I've been able to ramp quickly because of Gong. Additionally, the tagging feature has allowed us to have a dynamic conversation about a specific issue without the back and forth. That saves us time + ...