Gong Reviews in September 2026: User Ratings, Pros & Cons

"The biggest game changer since CRM"

What do you like best? AI analytics/reporting and deal control. What do you dislike? At times, I don't agree with the AI feedback. Recommendations to others considering the product: If you love having close control, clear deal visibility, in a slick and easy to use format... GONG! Having used various CRM platforms for many years, Gong is for sure proving itself as the future and value add to the sales cycle. What problems are you solving with the product? What benefits have you ...

"Great training and development tool"

What do you like best? The ability to comment on a call at a specific time mark and tagged other people What do you dislike? Nothing to dislike. Great tool for training and development. Recommendations to others considering the product: Great tool for sales and revenue teams and allows great transparency for organisations. What problems are you solving with the product? What benefits have you realized? I work in a revenue role so speak to customers all day. Gong is useful as I don't need to ...

"Recording library and transcriptions very useful"

What do you like best? Gong automatically joins meetings booked in my calendar, making it unnecessary to manually record meetings. The library of searchable calls and transcripts is very helpful to reviewing past interactions with clients, and for getting up to speed on in-flight client engagements when you're added to an engagement that your colleagues have already been working on. What do you dislike? The transcription can struggle with some accents and terms. Recommendations to others ...

"Great for Sales Orgs"

What do you like best? Call reviews, sharing, Stats, buzz words What do you dislike? Calls can take a little while to show up What problems are you solving with the product? What benefits have you realized? How to better perform as a salesperson

"Great tool for Sales/Product Development"

What do you like best? makes it easy to quickly review calls, gain insights, comment/share with the team What do you dislike? time it takes for the AI to analyze/import call What problems are you solving with the product? What benefits have you realized? the benefit of call coaching and seeing your metrics easily is major

"Great product! Helps me coach my team"

What do you like best? I like the search feature to pull up specific calls I want to hear, like discounting What do you dislike? I wish I could pull a list of accounts where a topic was discussed, rather than going call by call in some cases. Recommendations to others considering the product: Do it! What problems are you solving with the product? What benefits have you realized? We use Gong for sales coaching at my organization.

"Very insightful tool that I love to use to improve my work and my telephone skills all of the time"

What do you like best? My personal feedback on the calls - the sats of my conversation Being able to listen back in case I missed anything in my notes I really enjoy What do you dislike? GDPR restrictions in Europe but thats not Gongs fault. I'd like if the voice jumped in before calls and not just zoom meetings so you can record all of my conversations on both sides. What problems are you solving with the product? What benefits have you realized? My talk track. Filler words that I use. ...

"Very useful for preparation, note-taking, and review."

What do you like best? Replaying old call for review and note-taking. Sharing with colleagues to get additional perspectives. What do you dislike? Search functionality is not very good; it is often hard to find the right call. Recommendations to others considering the product: It is a good and useful service What problems are you solving with the product? What benefits have you realized? Quality control in conversations and review/note-taking.

"Great Call Review Platform"

What do you like best? The ability to control the speed of the call What do you dislike? The lack of content inside the platform but that's more of an issue for our team. Recommendations to others considering the product: Great tool What problems are you solving with the product? What benefits have you realized? We're able to coach better and faster thereby improving our sales ability.

"Great insights and detailed review"

What do you like best? The most helpful thing is being able to see the screen that is shared through the whole video and it doesn't switch to speaker view when someone speaks. That allows me to continuously review the presentation being shared and take notes on previous calls. What do you dislike? There aren't many negatives about Gong besides sometimes important parts to the conversation don't get noted. What problems are you solving with the product? What benefits have you realized? Being ...