Gong Reviews in June 2026: User Ratings, Pros & Cons

"Gong is the most incredible sales tool I've ever used."

What do you like best about Gong? The search, the transcript, and the AI-based language tools (being able to categorize certain things as follow-up, questions, etc.) allows me to never take call notes again. I can review the context of conversations either verbally or in text and understand the tone, body language, and a myriad of other non-verbal communication cues. I can also send snippets of each call to my manager for coaching, in which I can get real feedback on the calls I run (with ...

"Active listening can really be accomplished with Gong"

What do you like best about Gong? I can fully be present during customer calls due to the fact I'm not scrambling to take notes during the conversation. What do you dislike about Gong? The robotic intro to announce note taker What problems is Gong solving and how is that benefiting you? Assitance with prompts that enable me to strategize more effectively to close opportunities.

"Absolutely changed my working life"

What do you like best about Gong? I love the deals tab; like a combined to-do list, forecast and CRM. As an account manager its now the only tab I ALWAYS have open I'm also increasingly leaning on recommended next steps and call summaries from Gong to streamline my followups What do you dislike about Gong? Nothing so far; since I've been using Gong I've only found it to make me more efficent What problems is Gong solving and how is that benefiting you? Gong allows me to wrecord and watch ...

"Love the summary and transcripts"

What do you like best about Gong? I like the summary it provides you at the end of every single call. Easy to find specific parts of the conversation using keywords on the search option. What do you dislike about Gong? The analysis of the conversation and the transcript should be quicker to get. What problems is Gong solving and how is that benefiting you? I don't have to be worried about taking notes during a meeting. The recording helps to go back to it when is needed.

"Gong has helped change the way we review calls"

What do you like best about Gong? Gong is extremely easy to use and has a vast array of options. Using this platform has enabled our management team to become very efficient in reviewing calls, pipelines and coaching to those things. Its AI is incredible. What do you dislike about Gong? It can be a little cumbersome at first, there are a lot of options. Thankfully the support team that you get and the continued support and check-ins really help. What problems is Gong solving and how is that ...

"Good"

What do you like best about Gong? I can go back to my calls whenever. It allows me to share snippets of calls. Helps my team improve call quality. What do you dislike about Gong? We are unable to record calls from google meet What problems is Gong solving and how is that benefiting you? Gong helps in quality and also helps us improve

"Great tool for calls"

What do you like best about Gong? Gong separates the piecs of the call very well (intro, demo, questions, etc..) so if you need to find a specific part of the call it is very easy. Furthermore it is really helpful with its transcription as it is quite accurrate and a much faster way to find the information you want from a call. What do you dislike about Gong? The downside about using Gong is the lack of a search feature. If I am looking for something specific that happened in the ...

"Great Tool for Team guidance"

What do you like best about Gong? Gong makes my Job easy by auding the calls of the sellers under me,In one go it Gives me a complete glance of the call with the call transcription turned on. On a day to day basis it is an Outstanding Tool for Monitoring the performance of the Sellers and Give Feedback week on week What do you dislike about Gong? Everything is good but only thing to work on is sometimes the call gets updated on the call after 24 hours not immediately and Partial corrections ...

"Going is amazing!"

What do you like best about Gong? I love how our clients have the opportunity to review old calls at anytime for refreshers on how to use our platform. What do you dislike about Gong? Absoutely nothing! It's amazing and all companies should have it What problems is Gong solving and how is that benefiting you? It allows our company to review/audit calls for internal training sessions....it allows my manager to give me further advice on how I can be better.

"Very Impressed with Gong"

What do you like best about Gong? I like the way i can review my progess in how i am communication skills are What do you dislike about Gong? It is nothing that i specifically don't like but if the landing page loades a lot faster it would be better What problems is Gong solving and how is that benefiting you? Gong is helping to review the calls i take and also to help improve the company's progess