Gong Reviews in September 2026: User Ratings, Pros & Cons

"An absolute necessity for any sales rep"

What do you like best? Transcribes calls very accurately and allows ease of scrubbing through the call to pick up on small details. Helpful sales tips as well. Really allows me to focus on the call and not worry about missing any details. The calls are easy to save for future reference and great for training purposes. Very smart integration into our existing app portfolio and plays very nicely with What do you dislike? Not much to be honest. I haven't had any issues. I wish that GONG Coach ...

"Gong is GREAT"

What do you like best? the best part of Gong is the machine learning that starts to understand your products, pain points, competitors, etc. I like that you can search for these themes and find examples in any call in the app. Its great for feedback and learning. What do you dislike? Really not much, i think its sometimes difficult to search now taht you have the emails in there now too not just the calls, but i like that feature as well, so im not sure if its a dislike just an ...

"IT Admins Will Appreciate"

What do you like best? The admin portal is simple and clean. I love the way users are organized by their manager. As an IT Admin I appreciate when tool's admin pages are intuitively configured so that it doesn't take a lot of thinking to get where you need to go. Gong's admin portal is clean and simple to figure out. There are other tools I use where finding the things I need can be a real hassle and even sometimes require a Google search. With Gong, you can log in for the first time and ...

"Very Helpful System"

What do you like best? Very straightforward to use, and helpful to our entire team to ensure we are speaking at the highest level of excellence to provide the best conversation to our partners. What do you dislike? I was a little confused on how to navigate around the platform at first, but then we had a coaching conversation with one of your administrators which was very helpful. Recommendations to others considering the product: It take a little while to figure out some of the different ...

"Great product!"

What do you like best? Gong is a really great training, onboarding and continuous education tool. Being able to quickly find snippets and listen back has been hugely helpful. What do you dislike? I haven't found anything I dislike yet . Recommendations to others considering the product: None What problems are you solving with the product? What benefits have you realized? We use Gong primarily in our sales functions to help capture more accurate customer data and to train our team.

"Great tool to progress!"

What do you like best? To see all the calls from my colleagues, and to be able to grow by hearing / seeing others What do you dislike? Nothing really. I like everything, even if I should go more often on it. Recommendations to others considering the product: Nothing in mind What problems are you solving with the product? What benefits have you realized? while working from home, it is hard to shadow other reps, and Gong is a good way to solve this problem

"Account Executive"

What do you like best? Deal Analysis - Re-listening to calls in sales cycle applying Meddic to see what might be missing in the deal Re-engaging old opps - learning what happened during a previous evaluation and the best way to re-engage Call reviews - Being able to use it for coaching and find areas for micro improvements. What do you dislike? I wish there was a better way to group accounts. Sometimes there will be 2 or 3 different Gong records that pop up when I do a search ...

"Awesome service"

What do you like best? The ease of use and how easy it is to search and find calls. You can pull any call at any time from any rep which is extremely helpful. It's a great tool for training and helps you learn much faster. I like how you can search by company name, client name, use keywords or even location to find a call. It's helped me find companies I forgot about just by typing keywords like quarter 1, call me back, etc. You can also tag people in your calls and add feedback which is a ...

"Great tool for coaching, personal growth and solution design"

What do you like best? Gong makes reviewing calls simple and easy. I really enjoy the coaching features and feel like it has accelerated my growth in sales. I also really like how I can reference conversations to help me not skip a beat with my prospects in follow up meetings. Our solutions can be complex so it's nice to have a reference just to remember everything that folks are asking for. It's also great to look at the activity I've had over the course of weeks and months to see if I'm ...

"Gong ROCKS"

What do you like best? Actionable insights! I love the call metrics & breakdowns of how to improve on each metric. I also love how Gong combines revenue intelligence with my calendar to keep me constantly aware of the value of the conversations I'm having. + Gong has a wicked social team (shout out Gong on LinkedIn) What do you dislike? It would be great if Gong could record without having to join the meeting as a 3rd person, haha. Recommendations to others considering the product: Try it ...