Gong Reviews in September 2026: User Ratings, Pros & Cons

"Sales Associate"

What do you like best? I love how you can request feedback and since California is my market, we can actually record calls. I also like how it transcribes what you spoke about What do you dislike? I wish there could be a summary of my main points Recommendations to others considering the product: Definitely worth it! Great for sales and feedback What problems are you solving with the product? What benefits have you realized? Well I realized that I have access to all my important calls so I ...

"Gong's Ability to Provide Critical Employee Onboard Training"

What do you like best? Being new to my organization, Gong's call recordings have been a critical part of my onboarding process to get up to speed. I love Gong's call playback abilities so I can not only listen and watch demos, etc. but also playback again and again meetings to help me fully grasp a topic being discussed and learn at my own pace. I end up answering my own questions this way instead of having to constantly reach to internal folks. What do you dislike? The call translation and ...

"Gong helps our organization deliver for clients"

What do you like best? The AI that helps quickly find the relevant section of the call. My team uses the call statistics about pauses, questions, etc. to improve our client calls. What do you dislike? I wish the AI was able to organize to-dos from the call. Recommendations to others considering the product: Encourage collaboration on the platform and allow users to access each other's client calls so they can learn from top performers and stay aligned on important initiatives. What problems ...

"Coaching From Afar"

What do you like best? Because our company is work from home and we can no longer to on coaching on the sales floor Gong has been such an incremental part of how I can get feedback from my team on what I can be doing better on calls. What do you dislike? Integration has been a hassle. We used to be able to include gong automatically through our outlook invites (on macs) but now we have to add it to every call. What problems are you solving with the product? What benefits have you ...

"Gong let's us as a Sales org. dive deep into the analytics of our sales process"

What do you like best? The ability to take a critical look at my calls, as well as those of my teammates and analyze areas for improvement. Also the ability to quickly recall specific points in a conversation. What do you dislike? Honestly haven't found one so far. Except that it tells me I say 'kind of' way too often! Recommendations to others considering the product: Dive in and get acquainted. Also, follow them on LinkedIn. Amazing content. What problems are you solving with the product? ...

"Action items and conversation insights"

What do you like best? Gong suggests action items from calls, like having an extra set of ears to debrief with. Also a big fan of the simple visualization of talk time by participant, and volume of questions asked. Helpful in seeing what pairings in team selling can improve at getting customers talking more by going deeper on discovery. Giving managers more insight into how I communicate opens the door for much more well informed coaching too. Really delighted with this. What do you ...

"Great AI/feedback!"

What do you like best? I like that the AI picks up at what part of the call youre in What do you dislike? It'd be nice if the transcript was a little better.. Recommendations to others considering the product: It's great for people who want to get good training What problems are you solving with the product? What benefits have you realized? Feedback reviewing calls of team members and listening to good calls of top performers

"Great Insights"

What do you like best? Gong allows me to easily review and audit my team members' calls and to identify trends across the team. What do you dislike? There are none that I have uncovered. I don't feel I'm using it to its fullest potential! What problems are you solving with the product? What benefits have you realized? Better able to ID successful closing tactics on sales calls.

"Great coaching tool"

What do you like best? The ability to break down details around conversations with clients is incredibly impactful and time saving What do you dislike? More customizable conversation topics for review What problems are you solving with the product? What benefits have you realized? Negotiation skill tune up

"Gong is a great product! Very helpful!"

What do you like best? Gong is great at recognizing the subject matter. What do you dislike? Sometimes it take a while to load calls. Recommendations to others considering the product: Get the mobile app! It’s so easy What problems are you solving with the product? What benefits have you realized? How I discover and growing my confidence!