Gong Reviews in September 2026: User Ratings, Pros & Cons

"Great for Reviewing Previous Calls"

What do you like best? I like that it automatically sends the recording to all participants. What do you dislike? I wish there were more customizable settings. Recommendations to others considering the product: Every scheduled meeting will be recorded. What problems are you solving with the product? What benefits have you realized? Keeping a record of things said during meetings and the ability to review calls.

"A more complex way for the world of sales."

What do you like best? Gong is an incredible platform that manages your communication operations to keep a well-organized control, and thus be able to visualize the calls that are made daily, if they need to exercise one of these emissions again, with well-structured and coherent analysis when it comes to meetings for the sales that it carries out frequently, being a very useful software, in business categories, since its procedures are massive on a daily basis, including that the ...

"It just works and it's easy to use"

What do you like best? I'm in the Customer Success team, so I use it mostly to record customer calls and review them afterwards as needed. Sometimes I also share the recordings with customers. Gong really makes it easy because it generates the recording relatively quickly and there's no friction when I use it. I just use my meeting invite and the recorder is there and does its job pain-free. It's also super easy to search a recording done by a team-mate in case I missed something. What do ...

"Gong will help you to improve your sales skills and sell more deals."

What do you like best? I love that I can look back through my calls and quickly pick things out instead of having to skip through calls and waste time. It saves me so much time by just typing in key words or phrases. Being able to see who is talking on the call and how I can cut that time down. Going over the statistics that pump right from my pipeline are really nice. What do you dislike? I wish that we had the ability to connect a little bit more into Salesforce and record calls that ...

"invaluable tool"

What do you like best? recording calls is invaluable but sometimes it doesn't identify all participants What do you dislike? transcribing doesn't work the best nor does it work all the time Recommendations to others considering the product: definitely integrate with Outreach What problems are you solving with the product? What benefits have you realized? notetaking is fully outsourced to Gong

"Gong!"

What do you like best? I like the stats and data Gong collects from calls. Very interesting to review and analyze. What do you dislike? That it says Gong Recorder as a participant in Zoom calls. What problems are you solving with the product? What benefits have you realized? Being able to hear what I say and improve on it for future calls

"Gong for Client Success Managers"

What do you like best? the transcripts of calls allow me to keep track of who was on the call and any follow-ups I promised What do you dislike? Sometimes it can make me nervous that I'm being recorded Recommendations to others considering the product: Great sales tool and helps improve my professional development What problems are you solving with the product? What benefits have you realized? Keeping track of conversations, ensuring we meet expectations and allowing my manager to review my ...

"its extremely helpful. a ton of data is retrieved with each call."

What do you like best? the tasks that it makes after a call are very helpful. What do you dislike? I think its all good. I have no complaints. Recommendations to others considering the product: I like it! What problems are you solving with the product? What benefits have you realized? Helps me understand my pacing and the kind of questions I ask. also, its a great resrouce to review your success and your shortcomings.

"The best communicative source based on the sales of your products."

What do you like best? Gong has a majestic user interface in every aspect, keeping a modern and clean look, it conveys great impressions when most new traders enter this main website, mentioning that its internal templates also look amazing, allowing you to work comfortably on this platform, since in the same way, all these digital presentations of the servers of this system are fully customizable, so that customers can adapt this service to their most suitable environment. What do you ...

"Love the transcription"

What do you like best? I love the transcription functionality! Its pretty accurate and if there's something it is repeatedly getting wrong you can teach it the word or name its missing. I also love that it's very easy to search others calls when I'm sourcing information or research candidates for upcoming projects. Its also nice that it brings in some of the SalesForce data, especially for calls you weren't present for. What do you dislike? I've been told that the call logs as an activity ...