Gong Reviews in September 2026: User Ratings, Pros & Cons

"No perfect but good"

What do you like best? The way it calls out various topics, love the way i can jump to topics What do you dislike? It doesn't appear to process calls under 1 minute... at least for our organization What problems are you solving with the product? What benefits have you realized? Its helping me with better sales talk. Listening to yourself sheds like on the ums, like, oks, good good good...types of worthless words.

"If you're in any customer facing role, you NEED Gong!"

What do you like best? I rely on Gong everyday, especially now that we're all WFH to make sure I'm pronouncing a customer's name correctly, to reading transcripts of meetings that I couldn't attend, and to help our greater accounts team keep updated on what's happening to a customer across their lifecycle. What do you dislike? I like everything about the platform for my specific use case! Recommendations to others considering the product: n/a What problems are you solving with the product? ...

"An absolute sales life saver"

What do you like best? It is wildly helpful for training, accountability, and notes. This tool makes it very easy to train reps because recordings are so easily accessible. There can be no miscommunications because everything is recorded. And recording means reps who take bad notes can re-listen to a call. What do you dislike? I don't like how "COMPANY Recorder by Gong" is an attendee in every Zoom meeting. It would be nice if it was hidden What problems are you solving with the product? ...

"Stellar recording and insights experience, mediocre/hilarious transcription service"

What do you like best? On-demand, always-on recording; insights on call duration and call velocity. What do you dislike? Transcription, limited reports, poor business intelligence. Recommendations to others considering the product: If you're looking for an on-demand, cloud-recording platform with great insights and per-speaker identification, Gong is your one-stop-shop for cloud meeting recordings. If you're looking for business intelligence behind your communications, including ...

"Extremely helpful product"

What do you like best? I love that Gong can categorize different parts of calls to help me focus in on things I want to listen to in others calls and see how my own calls are structured. It is also great that it tracks how often people speak to show the call dynamics and to see if we are talking too much or not enough. What do you dislike? That Gong always seems to interrupt people when they first dial in. I know we have to alert people, but it does seem like there should be a way for it to ...

"Most efficient way of listening to calls"

What do you like best? I am not a patient person and I love how I can speed up, fast forward, rewind, and listen to my hour-long calls in just 15 minutes, it's the best! What do you dislike? I would like to access old calls more efficiently with 1 or 2 clicks and have not figured out at way to not have to scroll through all the more recent calls to get to old calls What problems are you solving with the product? What benefits have you realized? Love getting feedback from my Boss on exact ...

"Review"

What do you like best? I love that I can listen to other peoples' calls, not just my own. What do you dislike? Honestly, nothing. I think it's a fantastic tool. Recommendations to others considering the product: IDK! What problems are you solving with the product? What benefits have you realized? I am getting to listen to myself speak, and tailor my approach from there. I also get to listen to others speak. I really like the feature that shows your talk ratio because I think that's very ...

"Great integration to easily record and review calls on Zoom and Google Meet"

What do you like best? The integration with Zoom and Google Meet means I won't forget to record a meeting...it just starts automatically. And, when recordings are in Gong, it's easier and faster to review them than if I just recorded in Zoom. I can listen in 2x speed, the transcription helps with finding just the right place, and when someone wants me to listen to part they can send me a notification that starts at just the right place. What do you dislike? The transcription is not yet good ...

"Gong is an excellent tool to improve your call effectiveness"

What do you like best? I like the UI separating what person is talking when reviewing calls/. What do you dislike? I wish Gong could be white labeled. There are too many apps and logs for a simple call. zoom, twilio, gong, etc. What problems are you solving with the product? What benefits have you realized? I am getting excellent feedback from my colleagues and manager. I am able to listen to calls that I could not attend due to schedule conflict.

"Super helpful product"

What do you like best? I like the ability to create clips and share specific parts of meetings with colleagues. What do you dislike? The intelligence isn't perfect. Sometimes it miscategorizes parts of the conversation and that makes it hard to know at a glance what was talked about. Recommendations to others considering the product: I'm not terribly familiar with the space. They have the appearance of best in class but I imagine that also comes with a commensurate price tag. What problems ...