Gong Reviews in September 2026: User Ratings, Pros & Cons

"A tool with multiple purpose"

What do you like best? - Pro-active reporting - Call Data for recognising patterns What do you dislike? - Filters can be more user friendly as too complex Recommendations to others considering the product: Definitely a good tool that could be used to analyse and do some in-depth reporting in a call center environment. What problems are you solving with the product? What benefits have you realized? - I can look up certain calls from simple key words - Determine if a call recording has too ...

"My review of Gongs and usage"

"Great insights into selling patterns"

What do you like best? I really appreciate being able to look back over my meetings in the lead up to any follow up conversations. It gives me a competitive edge. What do you dislike? I'm finding it hard to find anything that's truly dislikable. If I had to choose anything I'd say that it keeps logging me out of the app periodically, not that this ruins anything but it can be a bit of a chore if I'm in a rush. Recommendations to others considering the product: Take the time to run through ...

"Gong at Jamf"

What do you like best? the ability to reply and find key words. What do you dislike? The recording prompt delay at the start of the call Recommendations to others considering the product: Get in the habit of listening to others What problems are you solving with the product? What benefits have you realized? Deal review and easy internal sharing and brainstorming

"Just love it"

What do you like best? Ability to record a call that you are, not the host What do you dislike? Can't think of any right now. Been using for over a year now still trying to find. What problems are you solving with the product? What benefits have you realized? Review team calls and prep for calls that you were not part of earlier.

"Great idea for sales teams"

What do you like best? The ability to record calls and tag topics and people What do you dislike? hard to find time to listen to calls that have been recorded What problems are you solving with the product? What benefits have you realized? I can't be on every call with my team, recording a lot of them gives me time to go back and listen later.

"You should have named your company 'Game Changer'."

What do you like best? As a Senior Solutions Architect, Gong is a lifesaver. Being able to not only go back and review the audio and video, but the way content is also broken up by speaker and topics makes it a game-changer for me. Going back and creating notes from a Gong call is a breeze! What do you dislike? I have been using Gong for 6 months and I have no found anything wrong with it. What problems are you solving with the product? What benefits have you realized? Solutions architects ...

"I work as a consultant at a software company and gong has been an extremely valuable platform!"

What do you like best? It is very easy to navigate and look back or search on prior meetings where critical information was communicated but I may not have been able to document everything during the call. I also like the features of speeding up and sharing snippets of the call to a colleague or client. What do you dislike? Sometimes recordings might be missed or delayed and resolution can be improved. What problems are you solving with the product? What benefits have you realized? 1) ...

"Great to help enhance your sales skills over the phone and correct language"

What do you like best? Ability to select calls and listen to portions. Skip the parts that don't have substance. What do you dislike? Not easy to search for calls by date. it would be nice to search by date. I'd like more searching options. What problems are you solving with the product? What benefits have you realized? Correct language that hurts your sales. Easy to listen to speech patterns and fix hard to hear nuances. Its awesome to hear your conversations and determine why you ...

"Fantastic collaboration tool"

What do you like best? Gong allows me to review client calls easily without needing to spend 15 minutes searching for a previously downloaded Zoom file. It automatically follows me to any calls I host and allows to me share portions of a call with colleagues and clients without needing to share the entire call recording. What do you dislike? The email tracking function has been unreliable for some accounts, but works for about 90% of them. I'm working with customer service to resolve this ...