Gong Reviews in September 2026: User Ratings, Pros & Cons

"Gong has turned me into a sales athlete"

What do you like best? I love the individual and team analytics. I can see how I'm doing in various categories, but also compare myself to other reps on my team What do you dislike? The only downside is having to tell people you're recording the call, but nobody cares at all. What problems are you solving with the product? What benefits have you realized? Makes call prep so much better. I never show up to a call un prepared becuase I have everything we discussed previously right in front of ...

"Learn from your past!"

What do you like best? I have only been using gong for about 2 years and it has helped me grow as a sales rep tremendously not only can I listen from my mistakes and victories to continue my growth I can listen to other top sales reps to learn from them as well it has been great! What do you dislike? Sometimes I cannot find my calls. It's a little frustrating. What problems are you solving with the product? What benefits have you realized? I listen from my mistakes and victories to continue ...

""Have" your experienced executives in every meeting!"

What do you like best? Gong allows strategic team members to re-visit conversations regarding strategic relationships with subject matter experts. It is a great tool to use when you need to really direct the nuances of a conversation with an expert after the actual call took place. Subject matter experts can't be in every call, but they can review and contribute guidance to every strategic relationship! What do you dislike? It would be great to be able to add Zoom to a meeting on the ...

"Great Sales Insights"

What do you like best? Having insights into how often I talk and what action items I'm discussing. I also really like specific things about the product that it gives feedback on each and every single call. When I can go back and look into each individual call it creates an environment that makes it easy to listen to my calls and determine the best course of action. What do you dislike? Having to say that I'm on a recorded line. It really does hinder the conversation. I wish there was a way ...

"Gong Helps Me Close Deals"

What do you like best? The ability to look back at calls across the team and improve my pitch by listening to calls What do you dislike? Nothing is to dislike on Gong. All it does I help you, the salesman. Recommendations to others considering the product: GET IT. What problems are you solving with the product? What benefits have you realized? I am perfecting my pitch, reviewing comments on calls made by managers and listening to other team members, all helping me close deals

""Any sufficiently advanced technology is indistinguishable from magic." -Arthur C. Clarke"

What do you like best? Extremely accurate transcriptions. Also, the timeline of different points in the conversation makes long calls very easy to navigate. What do you dislike? I really can't think of anything. I did not know that this technology existed until a few months ago and it has been paramount in my success as an AE since then. What problems are you solving with the product? What benefits have you realized? Feedback on calls, coaching, eliminating the need to take notes on calls, ...

"Powerful tool !"

What do you like best? I love that there are insights about the call such as talk ratio, patience, and customers' longest monologue. Those pointers are great before listening to the call b/c it gives you actionable insights that you can use to coach your team. You can also listen to various calls with the same clients as the deal progresses down the funnel in a click of a button. What do you dislike? Nothing, all the changes and updates to Gong has been good. What problems are you solving ...

"Gong is incredibly smart and valuable every single day"

What do you like best? I love that I don't have to take notes anymore. Listening to recordings from my phone at increased speed and being able search through the transcripts of each call are both way better than taking notes manually. It's so easy to get caught up when brought into a sale mid-cycle and not feel like I am fighting to catch up the whole time. It is also so great for bringing new team members into a selling team for new products. They have excellent recording and notes that ...

"Necessary for any sales team, but a few areas for improvement compared to Chorus"

What do you like best? I've used both Gong and Chorus and both have things they do better than the other. That said, Gong is definitely the better technology- especially for a bigger team. The dashboards, analytics, and deal tracking are all very powerful. If you want to get a macro view of the conversations your team is having, Gong is the best What do you dislike? Gong's call recorder is fairly inflexible, this is where Chorus is better. With Chorus, you can invite the recorder to any ...

"Exceptional but with a minor gap in functionality..."

What do you like best? The transcription is very helpful. Having listened to audiobooks while following along in the book, I've found that comprehension is increased drastically when both are utilized. Additionally, the fact that you can share the software with folks who don't necessarily have a Gong account so that they may review the call is incredibly helpful and is a significant cost savings. What do you dislike? One of the quirks is that the transcription isn't exactly transcribed. I ...