Gong Reviews in September 2026: User Ratings, Pros & Cons

"Best in Class"

What do you like best? Super simple user flows and a really great way for you to engage every team member. The automation elements are easily accessible and new users can get 80% of the platform value without much training as a result. CSMs are great, sales people are great, and the company culture (from the outside looking in) makes you want to work with them. What do you dislike? There is a lot of power in this platform and I feel I am only tapping into 80% of it. More of that is based on ...

"Gong Review"

What do you like best? The ability to learn and coach with this tool. Being able to go back and hear myself during calls is a great critique tool where I can pick up on what areas I need to work on, ask more questions to the customer, etc. I am a current user of Gong every day at work. I use Gong to listen to my peers' calls as a learning tool, and I can incorporate bits and pieces into my own work. What do you dislike? I do get nervous sometimes knowing that every call I make is recorded, ...

"Invaluable tool"

What do you like best? While it can be hard to hear yourself as a recording, it's an absolutely essential tool for inside sales. You can hear in your tone, in your prospect's tone what emotions or energies are being brought to the call. As for the transcript, I enjoy reading the exact things that were said in a call, so I can track which questions are better than others. I feel like Gong has helped me level up as a salesperson in a way I couldn't do if I didn't have it. It's helped me out ...

"Super Helpful and User Friendly"

What do you like best? We've never used any kind of revenue intelligence platform before this, and I've loved how easy it is to navigate the platform and get an immediate solution to our problems around time/resources for coaching and sharing knowledge. The team at Gong is friendly and supportive, the help library is extensive, and most of the time I can just figure things out on my own because of how intuitive the UX is. What do you dislike? It's unfortunate that topics take six months or ...

"Gong is great!"

What do you like best? - Analytics - Ease of use - Video recording - Ability to have email me calls - Transcription of calls - Feedback system - Playback features What do you dislike? - I've had a couple of incidents over the course of almost a year of using Gong where the call doesn't record and show up where it should. I don't have an answer to why, but that's my only real complaint. What problems are you solving with the product? What benefits have you realized? - Call coaching - Ability ...

"Highly Recommend!"

What do you like best? I like how easy it is to search through my meetings and pinpoint specific topics. As a very forgetful person, it's beneficial to be able to recap my conversations that I may not have gone into detail with within my notes. What do you dislike? I wish I could edit the recordings... I tend to have silly chit-chat with my team before the prospect or customer joins the call. Being able to edit that out if I needed to send them the call would be helpful. On the other hand, ...

"Gong gave me structure to measure the quality of my calls"

What do you like best? I like all the different stats. Gong has taught me a lot and made me aware of certain things. My favorite stats are interaction stats, patience, and team stats. I also like listening to other's calls, I take a lot of their best lines haha. I also love listening at 1.5x-2x speed, this allows me to listen to tons of calls. This is for anyone who's serious about improving sales. What do you dislike? I haven't looked too deeply into the topics and trackers. I would like ...

"ramp faster and close more deals - no brainer platform to listen, review and collaborate on calls"

What do you like best? been ramping @ grafana over the past month - listening to calls on my mobile has helped me ramp faster - having team members, mgrs listen to provide feedback, clarifying questions has allowed me to win faster What do you dislike? - occasionally it will disconnect from my inbox and i'll have to reconnect but that is a minor thing that should get resolved - if gong could take out the meaningless chatter @ the start that would be nice but a quick fastforward is an easy ...

"Incredible ease of use"

What do you like best? When I would review an employee's call before we started using Gong, I would usually end up transcribing as much of the call as possible (often just in short-hand) while listening to the call in order to get a more clear picture of the call's overall structure. For obvious reasons, this was a time-consuming endeavor. Now that we have Gong, however, calls that previously took about 45 min to review now take me about 20 because of the awesome transcript that Gong ...

"Exceptional Experience - Great Product, Great Team"

What do you like best? The entire GONG team is a joy to work with. They genuinely care about their customers and go above and beyond to help solve problems alongside me. I feel like my CSM is an extension of my Operations team. The team is a bonus as the product is top notch. They are constantly evolving and seamlessly adding features to the tool that are highly valuable. GONG is an instrumental tool in our tech stack and is used by the entire company. What do you dislike? No downsides or ...