Gong Reviews in September 2026: User Ratings, Pros & Cons

"Gong is a wonderful, helpful tool that I get so much value from!"

What do you like best? I love that I can go back almost immediately after recording a Zoom call, and that I can see what I did well / didn't do well. The fact that it also transcribes is fantastic! There's a lot to like, so it's not easy to choose just one thing, but I also love the fact that feedback can be easily shared and received, and the feedback/comments tool jumps right to the correct spot in the call. What do you dislike? I am not the biggest fan of the typos / miscommunication ...

"Great insights. Gorgeous summaries. Easy sharing. Perfect product in every way I've observed."

What do you like best? I love the recordings, the transcripts, the easy sharing, the account summary, the keyword identification, the call structuring...it's a wonderfully excellent product. What do you dislike? Can't think of a single thing. I'm a super fan. What problems are you solving with the product? What benefits have you realized? Sales coaching. Conversation intelligence. Account planning. Gong makes both individual and team work easier and better.

"Incredibly helpful analytics!"

What do you like best? The insights and tools are so valuable!! What do you dislike? No downside, but there is much to explore Recommendations to others considering the product: Take time to explore all the features and tools to maximize benefits! What problems are you solving with the product? What benefits have you realized? Gong allows for incredibly helpful analysis of so many aspects of calls, so it's a powerful tool to help shape decisions and tactics, both small and large.

"Great product - helps with training"

What do you like best? The tags in the recordings are helpful. They can help you understand and quickly go back to key parts of the video without having to hunt for it yourself. What do you dislike? Seems to always log me out even when I'm using it. Wish I could have the option to stay logged in. What problems are you solving with the product? What benefits have you realized? Recording sales calls for training and to help our opps team know exactly what was promised and said to potential ...

"Great tool for real insights from real conversations"

What do you like best? Due to COVID-19 it has been difficult for us to spread the knowledge of whats working In this remote environment. Our wins are being done in silos and it is difficult to get feedback on our calls as we are no longer in the same room with each other. As a Sales Development Representative, Gong is a great tool for getting feedback on my cold calls from my manager and see how other reps differ in their approach. I also use it for note taking purposes as I can go back and ...

"Gong For Sales"

What do you like best? Gong is incredibly useful. One of the best tools we have. Great for feedback, roundtable discussions about pitches, and for accountability and transparency. What do you dislike? The dictation to the written transcript is really off. Needs to be improved as it's hard to try and read when half of the words are incorrect. What problems are you solving with the product? What benefits have you realized? Being able to hear other team members pitches, being able to listen to ...

"Gong is great - super convenient for call recording that works seamlessly with Zoom"

What do you like best? Timelines of calls is awesome and intuitive making it easy to find the parts of the call you wanted to go over again. What do you dislike? The call recording quality isn't the best - Zoom local recording is much better but harder to share with Team. Sometimes I can't read the text on the screenshares which makes troubleshooting issues after the call difficult. What problems are you solving with the product? What benefits have you realized? Passing feedback from ...

"Fantastic tool for sales, product, marketing, and leadership"

What do you like best? - Integrates with all the tools I use to communicate externally (phone, zoom, etc.) - Provides incredible insights about what I'm doing or not doing on calls and how it relates to what I'm trying to achieve - Adds value at every level of the organization What do you dislike? I can't believe I'm saying this about a software product but nothing? I'm sure I could nitpick and find something but overall it's been nothing but positive for me. Recommendations to others ...

"Gong is great"

What do you like best? Being able to go back and listen to calls to clarify something. What do you dislike? The visual Layout is busy and can be slightly confusing. What problems are you solving with the product? What benefits have you realized? Relistening to conversations.

"CSM Never forgets a promise made to a customer!"

What do you like best? I love that I can be fully involved in a conversation, and know that I can refer back to it quickly, take snapshots to share product feedback or issues t other teams. Get exactly what was requested or promised done for the customer. I like that I can listen to other team members conversations with my customers to get a good overview of their experience and keep consistent. What do you dislike? I wish there were more integration options, especially if I could push ...