Gong Reviews in September 2026: User Ratings, Pros & Cons

"Amazing Platform"

What do you like best? The summary of calls, the AI action items, and email summaries What do you dislike? There isn't anything I dislike. The AI could be stronger and seems to be improving with its intuition. Recommendations to others considering the product: Look at the AI and how it pulls action items for each call. It's improving! What problems are you solving with the product? What benefits have you realized? I have SO many calls that I have a problem going back and organizing my notes ...

"Extremely Helpful"

What do you like best? Just the opportunity to review calls with such ease. I feel like the platform is very user friendly. What do you dislike? I have only used Gong for a couple of months, at this point I am struggling to think of any dislikes I have. What problems are you solving with the product? What benefits have you realized? Key words, identifying buying signals sooner, really just growing as a sales person in general.

"If you do sales, this is a must have."

What do you like best? I have the ability to review calls on the fly, view transcripts, and share the call. Gong runs in the background automatically, no need to do anything. Game changer for any sales rep. What do you dislike? Honestly, I can't think of anything, super happy with the product. Recommendations to others considering the product: Buy it. What problems are you solving with the product? What benefits have you realized? Sales reps are so busy, they forget things. Gong allows me ...

"Amazing Platform"

What do you like best? The summary of calls, the AI action items, and email summaries What do you dislike? There isn't anything I dislike. The AI could be stronger and seems to be improving with its intuition. Recommendations to others considering the product: Look at the AI and how it pulls action items for each call. It's improving! What problems are you solving with the product? What benefits have you realized? I have SO many calls that I have a problem going back and organizing my notes ...

"A must have tool for any sales organization!"

What do you like best? Recording calls automatically with the calendar integration. Scripts after the call. Call analytics. Ability to view other calls from teammates across the entire org. What do you dislike? I mainly just use it for the purposes above. I have literally no dislikes with the UX and features described. What problems are you solving with the product? What benefits have you realized? reliably, clearly, and consistently recording client calls. Learning a treasure trove of info ...

"If you do sales, this is a must have."

What do you like best? I have the ability to review calls on the fly, view transcripts, and share the call. Gong runs in the background automatically, no need to do anything. Game changer for any sales rep. What do you dislike? Honestly, I can't think of anything, super happy with the product. Recommendations to others considering the product: Buy it. What problems are you solving with the product? What benefits have you realized? Sales reps are so busy, they forget things. Gong allows me ...

"Amazing service"

What do you like best? Analytics of the call automatically generated and measure you're performance against your peers What do you dislike? The UI could be better. Adding Gong manually is via a tiny icon. Recommendations to others considering the product: Do the free trial at the very least. It will impress you without a doubt. What problems are you solving with the product? What benefits have you realized? All calls recorded AND analyzed? Able to review the analytics that show you how well ...

"Best Selling Tool"

What do you like best? I like how everything is recorded, including talk ratios, prospect/customers times spent talking, etc. It is really helpful when trying to improve selling skills. What do you dislike? Sometimes I forget what I quote my prospect and Gong disables recording numbers. I understand why they do that but sometimes it is a pain. Recommendations to others considering the product: If they are looking for a critical selling tool to help them achieve to become better at their ...

"Best Selling Tool"

What do you like best? I like how everything is recorded, including talk ratios, prospect/customers times spent talking, etc. It is really helpful when trying to improve selling skills. What do you dislike? Sometimes I forget what I quote my prospect and Gong disables recording numbers. I understand why they do that but sometimes it is a pain. Recommendations to others considering the product: If they are looking for a critical selling tool to help them achieve to become better at their ...

"Great recorder"

What do you like best? I like the transcription, very helpful to skim calls. What do you dislike? Minor, but it would be nice to be able to search the transcript for a call. What problems are you solving with the product? What benefits have you realized? I'm ablet o look back on calls we had with partners and see what was said and agreed to.