Gong Reviews in September 2026: User Ratings, Pros & Cons

"Being someone who is new to sales, I have found Gong to be crucial to my progress as an SDR."

What do you like best? Gong makes it easy to review calls with your manager or colleagues. Also listening to colleagues calls for help is great. What do you dislike? I have not yet found something to dislike about going. What problems are you solving with the product? What benefits have you realized? I am solving problems with objection handling while talking with prospects. It makes it easy to pin point areas of the conversation without having to listen to the entire call.

"Amazing tool!"

What do you like best? It's easy to use, and the share functionality is amazing. The ability to share to the clients and their teams has been one of the most useful features for me. What do you dislike? The homepage navigation could be a little more user friendly. It can be a little clunky at times getting to a specific recording. Overall though the functionality and ease of access is great. What problems are you solving with the product? What benefits have you realized? The biggest problem ...

"Customer Success Must have!"

What do you like best? Gong makes it incredibly easy to share short snippets of a video with customers or colleagues. Being able to copy and past the dictation from the call for a direct quote is a must-have as well. What do you dislike? Not everyone has the ability to edit or delete recordings, but I understand that it is an Admin privilege. I also wish that I could add Gong to internal calls more easily if needed, our default to external attendee calls in Zoom. Recommendations to others ...

"Great, intelligent, useful for both clients and trainees alike!"

What do you like best? I love the AI used to pickup on keywords and follow-up items. What do you dislike? Sharing videos to outside audiences can sometimes be a bit difficult for the client. Recommendations to others considering the product: A great sales tool but also don't overlook the value for all teams in your company! What problems are you solving with the product? What benefits have you realized? Sending out call recordings and following up on 'to-dos' listed by Gong's AI

"Being someone who is new to sales, I have found Gong to be crucial to my progress as an SDR."

What do you like best? Gong makes it easy to review calls with your manager or colleagues. Also listening to colleagues calls for help is great. What do you dislike? I have not yet found something to dislike about going. What problems are you solving with the product? What benefits have you realized? I am solving problems with objection handling while talking with prospects. It makes it easy to pin point areas of the conversation without having to listen to the entire call.

"Super useful tool"

What do you like best? conversation topic tracking, training I received when I began using it. What do you dislike? Sometimes it takes some times for my calls to be sent to me. What problems are you solving with the product? What benefits have you realized? Gong helps train new reps by providing coaching, in terms of letting the customer speak, and how to create an even flow in conversation.

"Super useful tool"

What do you like best? conversation topic tracking, training I received when I began using it. What do you dislike? Sometimes it takes some times for my calls to be sent to me. What problems are you solving with the product? What benefits have you realized? Gong helps train new reps by providing coaching, in terms of letting the customer speak, and how to create an even flow in conversation.

"A must have tool for any sales organization!"

What do you like best? Recording calls automatically with the calendar integration. Scripts after the call. Call analytics. Ability to view other calls from teammates across the entire org. What do you dislike? I mainly just use it for the purposes above. I have literally no dislikes with the UX and features described. What problems are you solving with the product? What benefits have you realized? reliably, clearly, and consistently recording client calls. Learning a treasure trove of info ...

"Amazing service"

What do you like best? Analytics of the call automatically generated and measure you're performance against your peers What do you dislike? The UI could be better. Adding Gong manually is via a tiny icon. Recommendations to others considering the product: Do the free trial at the very least. It will impress you without a doubt. What problems are you solving with the product? What benefits have you realized? All calls recorded AND analyzed? Able to review the analytics that show you how well ...

"Extremely Helpful"

What do you like best? Just the opportunity to review calls with such ease. I feel like the platform is very user friendly. What do you dislike? I have only used Gong for a couple of months, at this point I am struggling to think of any dislikes I have. What problems are you solving with the product? What benefits have you realized? Key words, identifying buying signals sooner, really just growing as a sales person in general.