Gong Reviews in September 2026: User Ratings, Pros & Cons

"Bilingual Gong Helps the Process"

What do you like best? I like the ability for me to receive feedback from my calls whenever my manager is able to go over the calls by simple commenting. With my information also being linked to it I am able to also receive the comments in my email account and know which calls they exactly commented on. I also like the fact the names are on the titles because it helps me know which caller is which. What do you dislike? I think the organizing part can be slightly better. It should be able to ...

"Essential for the Sales Engineer"

What do you like best? I appreciate that all of the calls are automatically recorded so it's impossible to forget to add the tool to important calls. The dashboards are incredibly helpful for quickly finding accounts and aggregating all of my calls in one place so I can reference back when needed. What do you dislike? I honestly cannot think of any aspects that I dislike about the Gong product at this time. Every product release they've had in the past year has been on point and improved an ...

"Gong is a critical part of my process as an AE"

What do you like best? Having everything tracked and recorded. I constantly go back to check recordings, review transcripts, etc. It's also great to be able to share content with others on my team (product, engineering, leadership, customer success) who may not have had a chance to attend a call, they can hear the words directly from the people on the call. What do you dislike? Calls are all transcribed and available in the call transcript. The technology itself is a work in process but ...

"Awesome tool!"

What do you like best? Incredibly useful to record and track your meetings. Amazed about the insights that it automatically creates What do you dislike? Search engine is not always the best one. What problems are you solving with the product? What benefits have you realized? Review previous meetings, share interesting parts of the meetings with other workmates

"The Gong Effect"

What do you like best? Gong is the best intelligence tool on the market for sales. It's extremely detailed and intuitive, yet simple and easy to use. What do you dislike? The only downside to gong is sometimes it can take a while for your recent calls to show up and sometimes the transcriptions can be off. Recommendations to others considering the product: You're gonna like the way, you Gong. I guarantee it What problems are you solving with the product? What benefits have you ...

"Excellent Recording Software that saves a lot of time and makes life easier"

What do you like best? I like how you can search for keywords or topics within the recording. It saves me from having to listen to an entire call and I can just fast forward to the parts I need to listen to. Gong is also pretty easy to use and it automatically records for us which is nice. I don't have to spend too much time finding certain snippets or parts of calls. Also it records the screenshare which comes in super handy. What do you dislike? Nothing much. So far I like it a lot more ...

"Great for sharing success strategies/demo's throughout the organization"

What do you like best? The ability to share a very successful demo strategy throughout the revenue org so other team members could adopt the same flow. Every team member has their own strategy and flow when demonstrating our solution. While we all learn to standardize our talk track and delivery for the core components, it's natural for each person to add their own spin or flare. The ability to share what is successful from one rep with another helps improve the success rate of the team ...

"Gong is a NEED to have for remote sales"

What do you like best? The ability to listen to any call in a remote sales org is critical for success right now. Highlighting and tagging relevant snippets of calls is awesome. Love the analytics / stats, these are quick ways to improve. Benchmark yourself against team members, and assign calls for your manager to listen to and take notes. Gong's software helps critically evaluate how you run your calls, and is helping me evolve into a better sales rep. What do you dislike? I can't think ...

"Great, intelligent, useful for both clients and trainees alike!"

What do you like best? I love the AI used to pickup on keywords and follow-up items. What do you dislike? Sharing videos to outside audiences can sometimes be a bit difficult for the client. Recommendations to others considering the product: A great sales tool but also don't overlook the value for all teams in your company! What problems are you solving with the product? What benefits have you realized? Sending out call recordings and following up on 'to-dos' listed by Gong's AI

"Customer Success Must have!"

What do you like best? Gong makes it incredibly easy to share short snippets of a video with customers or colleagues. Being able to copy and past the dictation from the call for a direct quote is a must-have as well. What do you dislike? Not everyone has the ability to edit or delete recordings, but I understand that it is an Admin privilege. I also wish that I could add Gong to internal calls more easily if needed, our default to external attendee calls in Zoom. Recommendations to others ...