Gong Reviews in September 2026: User Ratings, Pros & Cons

"Very easy to use"

What do you like best? It is fast, efficient and very easy to use. What do you dislike? Nothing at the moment. It is very easy to navigate What problems are you solving with the product? What benefits have you realized? I listened to my calls, and see what I'm doing wrong or saying wrong. It helps me to improve my tonality as a sales rep.

"Way better than Chorus"

What do you like best? easy to track weekly calls by teams, very seamless to navigate What do you dislike? sometimes it takes time for calls to log, like up to 30 mins What problems are you solving with the product? What benefits have you realized? learning by listening to peers

"Excellent Training and Development Tool"

What do you like best? The automation that Gong will join every client call automatically. The transcript that is created. The ability to tag team members. What do you dislike? Not really any major downsides to the tool although sometimes can take time to find a specific call if it is older. Recommendations to others considering the product: This is a great tool for monitoring your own or your teams calls and works well in a sales and also training environment. I would highly recommend this ...

"Useful Tool For Customer Success"

What do you like best? Transcription of recorded conversations - it’s like an automated way to keep records of follow up requests. What do you dislike? Very little to dislike, although I would like to see more recording automation options for mobile communications. What problems are you solving with the product? What benefits have you realized? The most important business problem, which is ensuring Customer Satisfaction.

"Gong allows me to get great insights about our product"

What do you like best? The ability to get a weekly email with all the calls where subjects and issues i'm interested in were brought up What do you dislike? User experience in the platform could be better Recommendations to others considering the product: Gong is a great product! i highly recommend it. in our organisation it is mainly users by the GTM departments but i also use it from the product side. if you consider buying it, you should for sure ask for training before start using it. ...

"Easy to use"

What do you like best? Gong is easy to integrate with Zoom and has an awesome AI feature to understand different sections of calls. What do you dislike? Nothing horrible to report. I would prefer if it allowed you to share a webpage with your call. What problems are you solving with the product? What benefits have you realized? We're using Gong to evaluate sales calls.

"Gong!"

What do you like best? The ease if call recording is one of the best features. What do you dislike? Some of the call recording/syncing has taken a bit to get used to, but pretty minimal. What problems are you solving with the product? What benefits have you realized? Call habits, key words/phrases, customer interaction, response time, talk percentage. So many different things I have never analyzed before that have definitely benefited my calls!

"Great tool"

What do you like best? I like to be able to go back and listen to my calls to see what I could have done better. In addition, I like to be able to listen to my coworkers calls to hear their talk tracks to help my sales pitch What do you dislike? Inconsistency with upload time of the calls. What problems are you solving with the product? What benefits have you realized? Be able to gain insight on others talk tracks and receiving feedback from my manager

"Gong is fantastic for Sales Engineers"

What do you like best? Ability to quickly review calls and "tag" folks for questions. Gong accelerates digestion of customer questions/points What do you dislike? So far very happy with Gong, but sometimes when I'm tagged I don't get an email alert (sometimes work sometimes does not) What problems are you solving with the product? What benefits have you realized? Record calls, review sales process, and share best practices

"Best way to learn from your colleagues in a Global Sales team"

What do you like best? The ability to search based on topic and rep. I generally only want to follow various parts of the sales process and focus on particular reps relevant to my role. What do you dislike? Nothing yet. It's fulfilling all my requirement so far! Recommendations to others considering the product: Great for SDR's that cant always sit in on sales calls to learn more about the rest of the sales cycle. What problems are you solving with the product? What benefits have you ...