Gong Reviews in September 2026: User Ratings, Pros & Cons

"Our Sales and Customer Success teams both use Gong on all their calls."

What do you like best? It gives me an opportunity to work with multiple teams in our organization to help our customers. What do you dislike? not much I can comment on here. We have had a good experience. What problems are you solving with the product? What benefits have you realized? Training , digging deeper into our customers pain points as we listen to calls and include other team members to listen.

"Gong is a Game-changer"

What do you like best? I can listen to my calls and hear what's working and what's not working in my communications, visually see where different conversation sections are (e.g. discovery, pitch, objection handling, etc.) and what key words are mentioned (e.g. competitors, filler words, key messaging, etc.). I can put down my pen and really listen to my prospects --- because I can review the recording later to make sure I catch every important note my prospect mentioned. My manager can give ...

"Incredible tool for any client-facing role"

What do you like best? Very intuitive to use, perfect way to understand which areas needing improvement during sales process. Love that I'm able to listen to calls from other people in my company to learn what's been successful in other offices. Before the pandemic I'd use the mobile app to listen to my team's calls during my commute. What do you dislike? Not really a "dislike" per se but there are a lot of features & functionality. Took some time to get comfortable/find all the ways the ...

"Amazing App"

What do you like best? I love being able to have my meetings/calls recorded and go back for quality assurance. It assists me with making sure i'm hitting all of my points for customer success. What do you dislike? the recordings can sometimes be late to the meeting and I am unable to allow them in due to disrupting the meeting What problems are you solving with the product? What benefits have you realized? I am solving customer technical issues, computers and devices.

"Great solution, can't imagine life without it"

What do you like best? Team Stats. As a Manager, it gave me tangible details I could use to coach the team -- even for high performers, it gave solid opportunities to optimize. As an IC, it helps me to track how my performance against industry benchmarks to ensure I'm optimizing my time with customers. Also, the NLP is pretty amazing - very easy to find keywords and zoom into key points in a discussion (or across multiple discussions). The connection between web and mobile allowing you to ...

"Great Platform for Sales Coaching"

What do you like best? I just recently started an ISR role and have been onboarding through Gong. I love being able to search for objections, product conversations, demos, etc. Gong is a great way to shadow calls from seasoned reps without being intrusive on a real customer call. Gong has available analytics, which tells you how long everyone talked, your pace, etc. For example, the "Point of Interest" feature analyzes a call and tells you things like how many questions you asked your ...

"Exceptional tool to gather customer and prospect insights"

What do you like best? I like the ability to search for keywords. I work on our technology integrations and partnership strategy so getting insight into the integrations our customers are asking is a solid data point I use to prioritize which integrations and partnerships to pursue and build. What do you dislike? I wish you could click on a paragraph in a transcript to jump directly to that part of the call recording. Sometimes it's hard to scrub to the right part of the conversation to get ...

"Amazing sales tool"

What do you like best? Analytics on my sales calls. Allows me to be precise in my selling. I love the the data and key insights into each call. What do you dislike? I don't have a lot to say that is bad. The one thing I can think of is I can't add Gong to an outbound cold call. I would love to have you help me figure that out. If I call a prospect from my cell phone I would love to click something and have Gong join the call. Recommendations to others considering the product: This is a no ...

"Amazing efficiency for call follow-ups and product feedback!"

What do you like best? I am a customer success manager and love that I can listen back and identity what follow-ups I had promised my client. Additionally, when clients have product questions that I need to reflect on or get more details from my team, I can go pull the snippet where the client described their issue and share it directly with the right individuals to get help. SO HELPFUL! Now I never miss a beat. What do you dislike? It is very obvious to client's that they are being ...

"I have never improved my customer calls this quickly before"

What do you like best? Sharing the calls with those clients you just talked to, seeing the text to see how many words you use too much, going over your calls with your boss to find some points to work on. What do you dislike? Sometimes my calls don't get synced with gong What problems are you solving with the product? What benefits have you realized? Eliminating my use of transition words, helping my speed and annunciation, and also being able to correct my flow and improve it.