Gong Reviews in September 2026: User Ratings, Pros & Cons

"Excellent Organization"

What do you like best about Gong? Gong is an incredible tool that keeps all of our organization's calls in one central place. It is simple to search for specific calls when we are doing reviews or training. I love that everything is organized and the platform is so easy to use. What do you dislike about Gong? So far I haven't found anything I dislike! What problems is Gong solving and how is that benefiting you? Before we started using Gong, our calls were being saved all over the place! It ...

"For anyone in Sales Management or an Executive level role...this is a, "Must have"!"

What do you like best about Gong? I use for coaching and development, market research and forecasting What do you dislike about Gong? There are no flaws that I have seen at this point in time. What problems is Gong solving and how is that benefiting you? I have not experienced any problems at this time.

"Gamechanger"

What do you like best about Gong? The ability to go back and listen to my calls thoroughly is genuinely remarkable. And to receive recommendations, along with action items, Gong has eliminated so much stress and has improved the quality of my work! What do you dislike about Gong? The voice-to-text feature is not accurate What problems is Gong solving and how is that benefiting you? I am able to be self sufficient in my role with Gong. The technology helps me improve aspects of my calls and ...

"Provided invaluable training for me as an a new SDR for The Search Monitor"

What do you like best about Gong? I really enjoy listening back to the calls from my Account Executives here at The Search Monitor so that I can learn exactly what they are focusing on with our prospects. This helps know what to go after in my efforts as a SDR. What do you dislike about Gong? There is not much that I don't like about Gong. I've found it to be a very valuable tool. What problems is Gong solving and how is that benefiting you? The main problem we are solving with Gong is ...

"Great Tool"

What do you like best about Gong? I love the specifics that Gong gives for the calls that I make. What do you dislike about Gong? I feel like it could be a little more detailed, but overall there is not much to dislike. What problems is Gong solving and how is that benefiting you? I get to see where my strengths and weaknesses are.

"Awesome tool for sales insights"

What do you like best about Gong? The insights it gives us into what's happening on the phone with our propects. Allows our managers to provide scores to calls and also feedback directly to reps. Allows us to build trackers on specific words or phrases to help us dig into our calls and demos. With the ability to create deal boards it allows us to build similar views like we would in Salesforce but drill into insights that we may be getting flagged on as well. Where a Salesforce report will ...

"An amazing management and organisation tool."

What do you like best about Gong? Gong has a seamless integration with Office 365 that both allows recording of meetings for management review and training purposes, but excellent action\follow up summaries straight to your inbox and additional workflow aids through the Web UI. The speech to text and action insights is amazingly accurate. What do you dislike about Gong? A great solution for recording meetings, no issues with the product. What problems is Gong solving and how is that ...

False Advertising Promise

False Advertising Promise Their Marketing is great and they make great promises, however they also promise that when you enter your Details, that you will find out the prices. Furthermore they actually say, that they will send the Pricing of their Software&Services. But instead I get further marketing emails with links to videos, to educate me about their Product. And asking me to hop on a call, to then finally reveal the pricing structure. I was very disappointed with that, because I ...

"Amazing new insights from gong data"

What do you like best? After 20 years of relationship management and experience in influencing, gong has opened up a new world of learning how to build best practices through data driven insights. The fact that you can review speech patterns, analyse stages of the conversation and context is truly remarkable and you cant get these without a coach. What do you dislike? Nothing that I don't like about using Gong. Compared to other recording software it's understanding and visuals are very ...

"Very pleased Gong user"

What do you like best? What I like about Gong is the ability to review the transcription of my calls. I find this very beneficial and preferred over reviewing the recording. What do you dislike? I wish there was tighter correlation between the transcript and the video. It would be wonderful to correlate the transcript directly the video and visa versa. Recommendations to others considering the product: Prior to Gong my company was using Chorus and there was no comparison as far as ...