Gong Reviews in September 2026: User Ratings, Pros & Cons

"Love the capture of all customer calls and interactions in one place."

What do you like best about Gong? I like having access to all customer interactions in one place and being able to provide guidance to the team when they have reached a difficult point in the conversation or customer management. What do you dislike about Gong? There was a recent change in the system where it no longer records third party calls - so we have to go through some manual steps to copy those appointments and add the attendant - which is cumbersome. What problems is Gong solving ...

"Gong helps you retain valuable information discussed on calls."

What do you like best about Gong? You can choose to listen to only what one of the participants of the call is saying. What do you dislike about Gong? Gong is awesome I don't dislike anything. What problems is Gong solving and how is that benefiting you? Retaining critical and valuable information on sales calls that are used through the sales cycle.

"Bang the Gong because this software rocks!"

What do you like best about Gong? This is easily one of the most simple, and easy to use software. I can clearly view and listen to all my calls and share if I need to. The recording quality is great too and I like that the speed of the video can be adjusted for time. Can't imagine using anything else. What do you dislike about Gong? This is probably a SFDC set up thing, but in our SFDC after a Gong call is does not count towards my call volume, I still need to manually create this. What ...

"Powerful Self Improvement Tool For The Virtual Sales Field"

What do you like best about Gong? Not only am I able to review my calls to see what I did well/not so well, but I can also analyze my partner's calls to discover what else is working for my colleagues. This is especially valuable during a work from home status where I'm unable to pick up on some of the word tracks my colleagues would use in an office setting. I'm also able to send calls to teammates or supervisors to get their feedback and tips. Additionally, you can create a library of ...

"A MUST for Sales Teams!"

What do you like best about Gong? Everything. As a new hire, I initially used Gong to watch how other AEs speak with prospects and learned how to position our solutions. Once I started conducting meetings, I would rewatch my Gong videos to take down all the necessary notes that I may have missed during the conversation. It's also been great to search for specific topics as I continue to learn as a new hire. Gong also sends reminder emails to follow up with prospects in my pipeline. What do ...

"Something I can't work without"

What do you like best about Gong? The platform is amazing - I am able to send calls easily to management and colleagues. Without this feature it would be hard to receive feedback and excel in my position. What do you dislike about Gong? That uploads can be delayed and it can take a while to send the calls to my AE's Recommendations to others considering Gong: If you want to step up your BDR skills, I recommend using gong and sending your calls to management and colleagues for feedback! What ...

"Everything you need and more"

What do you like best about Gong? Analytics are amazing, I dont have to think about using it at all, it just works. Shoutout to my AM Chip! What do you dislike about Gong? Honestly, nothing. There was one tiny thing a few months ago, I wrote in about it, they fixed it. Amazing service. What problems is Gong solving and how is that benefiting you? Call recording, but also call analyses -- you can see how long you talked, if you interrupted, etc. LOVE checking out how my AEs are doing & where ...

"Great tool!"

What do you like best about Gong? Excellent for post follow up, making sure I don't miss any essential action items What do you dislike about Gong? Every aspect works well but could be easier to use Recommendations to others considering Gong: N/A What problems is Gong solving and how is that benefiting you? Primary around training and note taking

"Gong redefines the meaning of sales calls "follow-up""

What do you like best about Gong? By listening to the Gong recording of your sales meetings, you turbo-charge the impact and meaning of your next steps. Your follow-up emails and verbal conversations resonate more with your prospects because you're using the same language they said to you. This reminds them that you were paying attention to the conversation. Yo Integrated what was important to them. This solidifies the relationship. This increases trust. What do you dislike about Gong? The ...

"LinkedIn content is gold!"

What do you like best about Gong? Follow Gong on LinkedIn...I feel seen every time they post..."3 moments when deals go to die" or "the one thing you should now to strengthen pipeline" etc. Just a really casual reminder of all the things I should/should not be doing. It feels good to be part of that sales community! But actually, I love the Gong recorded transcripts. Super helpful for copying my notes into Salesforce. What do you dislike about Gong? Transcript could do a better job at ...