Gong Reviews in September 2026: User Ratings, Pros & Cons

"Gong has been a great tool for our team!"

What do you like best about Gong? The ability to use the recordings as tools for learning and development. What do you dislike about Gong? Everything has been great, no complaints from our side. What problems is Gong solving and how is that benefiting you? Learning, development, sharing, and having a historical database.

"Gong is simplyA great toolTo enhance our sales daily journey"

What do you like best about Gong? How calls are magically recorded and stored in the repository What do you dislike about Gong? Way of looking faster the calls stored in Gong Recommendations to others considering Gong: None What problems is Gong solving and how is that benefiting you? Remembering important topics from online calls

"What a Manager Needs"

What do you like best about Gong? Metrics, Recordings, Collaboration, Using prospect quotes from recordings, snippets. What do you dislike about Gong? Not applicable! I guess it could do more if it went and tried to take on another market such as Salesloft having scheduled emails and such What problems is Gong solving and how is that benefiting you? How are my salespeople doing? What are the specific areas they are faltering? I have the evidence required for the feedback provided.

"GONG IS AMAZING"

What do you like best about Gong? What do I like about the software? The UI is fantastic, I love Gong's heatmap of communication feature, it makes forecasting so much easier, so easy to listen to anybody's calls to see what the most successful reps are doing, and the list goes on. Ever since my company implemented Gong (we reviewed all their competitors as well), my sales skills have increased, and I've closed more deals because of it. I honestly can't say more about how much I've loved the ...

"Gong's product speaks for itself"

What do you like best about Gong? I love the Gong can intelligently summarize a 45-minute call. As an SDR, I'll often review AE calls which can be super time-consuming. With Gong, I can look back and see when an AE was selling specific products, when I tried to close the call with next steps, etc. Their artificial intelligence is next level. What do you dislike about Gong? Do I have any dislikes? There's not much to dislike about a tool like this. It's straightforward and ...

"Extremely useful for recalling action items"

What do you like best about Gong? I love the search function, it's honestly top notch when looking for specific topics or keywords What do you dislike about Gong? Sometimes the UI and functionality can be a bit too "busy" What problems is Gong solving and how is that benefiting you? A lot of times there were agenda items I wasn't 100% sure about for follow up, but additionally maybe items that customers mentioned that weren't accurate or needed clarity. Looking back to ensure what was said ...

"Helping me learn new processes"

What do you like best about Gong? The easiest way possible to learn new processes, hear what is working for the top reps at my organization and works when I have time to dedicate to digging into others calls and presenetation. Also the ability to slack across calls to other people is very useful What do you dislike about Gong? Honestly, nothing to dislike. I think the email digests after calls is very helpful, there might be a better way to improve the data those contain as ...

"Extremely useful for recalling action items"

What do you like best about Gong? I love the search function, it's honestly top notch when looking for specific topics or keywords What do you dislike about Gong? Sometimes the UI and functionality can be a bit too "busy" What problems is Gong solving and how is that benefiting you? A lot of times there were agenda items I wasn't 100% sure about for follow up, but additionally maybe items that customers mentioned that weren't accurate or needed clarity. Looking back to ensure what was said ...

"Game-changer"

What do you like best about Gong? I love the honest feedback I receive and the space to reflect on what I do well vs. what I need to do to improve my client calls. Gong's AI features make this a simple process, providing precise analytics on whether I dominate the conversation or enable my client to share their thoughts. I also love that Gong labels the recording sections to identify what topics are discussed at particular points - this is brilliant during training, so time is not wasted ...

"Gong - Fantastic for Pre-Sales Learning and Even Better for Customer Research"

What do you like best about Gong? Gong is an amazing tool. Our pre-sales team used it for training and learning how to make better calls, ask more informed questions, and how to listen and react when the customer is wanting more information. It is also very helpful to train on what doesn't work, which questions kill the conversation, and when the customer REALLY doesn't have time for your call. On the Sales side of our business, Gong has helped to gain more customer background. It is always ...