Gong Reviews in September 2026: User Ratings, Pros & Cons

"Easy to use"

What do you like best about Gong? Very user friendly. Sound quality is impeccable. Love the ability to make notes at specific time points in the call. What do you dislike about Gong? Wish there was a way to have people in CA agree to have the calls recorded. What problems is Gong solving and how is that benefiting you? The ability to coach and be coached in a more specific and seamless way.

"Easy to listen to calls and find specific moments has helped me onboard quicker"

What do you like best about Gong? -Ability to filter to specific aspects of the conversation. -Visibility into my whole team. What do you dislike about Gong? -Transcriptions aren't perfect but getting there. -I feel like my company is not using it to its full capability. What problems is Gong solving and how is that benefiting you? -Reliving sales conversations, onboarding.

"Amazing Tool to help your Sales Team improve"

What do you like best about Gong? Ease of use. Love how easy it is to navigate the website and it is soo so helpful to learn how to improve your calls by watching how your teammates handle different questions. What do you dislike about Gong? Nothing, love using Gong. Haven't found anything I don't like. What problems is Gong solving and how is that benefiting you? Gong helps me improve my Sales call track and helps me understands how my teammates handle different questions and objections.

"Excellent and easy to use way to record client calls"

What do you like best about Gong? Ease of use - the "Notetaker" feature will join automatically once you've integrated your Calendar. Unobtrusive - joins calls on my calendar, even ones I didn't book originally Platform interface - easy to locate and review past calls What do you dislike about Gong? Would love to see more call analysis features - for example, chorus.ai provides feedback on how many filler words you use, and your "longest monologue." That would be a really useful tool for ...

"fantastic"

What do you like best about Gong? Gong helps me remember what I discussed. What do you dislike about Gong? I don't have many complaints, it's easy to use and the visual features are super helpful. What problems is Gong solving and how is that benefiting you? Gong helps me visualize transcripts from calls, helps me remember what was discussed, shares good calls with other team members and helps me learn from other team members calls.

"Every Salesperson should have Gong in their toolkit!"

What do you like best about Gong? From the automatic recording and transcriptions to the ability to search text, listen to your teammates, tag calls and get helpful coaching, Gong is an invaluable tool that anyone client-facing should be able to use. What do you dislike about Gong? Would love a way to name the Gong application instead of it being listed as notetaker in calls Recommendations to others considering Gong: It is a quick and easy onboarding and will instantly upskill your teams, ...

"Gong FTW"

What do you like best about Gong? Ability to listen to teammates' calls to learn new ways to run calls, discovery & product presentation. Commenting on calls to pick out key points. What do you dislike about Gong? Nothing, Gong is a well-rounded product that gives me all the insights I'm needing for myself & peers. What problems is Gong solving and how is that benefiting you? Finding new ways to ask questions & discovering pitfalls. Helps with future calls & how to avoid certain topics or ...

"If it doesn't get tracked, it doesn't get measured"

What do you like best about Gong? I like their user interface and the overall design of the site. What do you dislike about Gong? There can sometimes be so much info that it gets lost in the weeds. What problems is Gong solving and how is that benefiting you? I'm using it to track conversations and keep a record of calls with layers of insight.

"Gong gives me the upper hand"

What do you like best about Gong? The convenience— Gong has taken something simple and made it the best it could be, not to mention the constant innovation with new features like Assist. Having an automatic record of every conversation you've ever had with a prospect or customer with annotations and highlights can make you feel like a superhuman. What do you dislike about Gong? Not much that I can think of. It does take some initial configuration to get set up correctly with teams ...

"A Must have for Customer Success Teams"

What do you like best about Gong? Gong is an excellent tool for self-assessment. It helps identify patterns and habits that may have crept in, and this is a perfect tool to coach the team members. From providing stats that matter to a search tab that help us assess if we covered all bases on a client call - Gong has evolved over time and keeps offering many such insights What do you dislike about Gong? The transcripts are not as accurate as they should be. What problems is Gong solving and ...