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Gong - Conversation Intelligence Software

Gong Reviews in June 2026: User Ratings, Pros & Cons

Empowering remote sales teams to close more deals.

4.6

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Gong Reviews & Ratings

4.6

Excellent

Based on 9516 ratings & 2877 reviews

Rating Distribution

Excellent

(2554)

Very Good

(294)

Good

(23)

Poor

(1)

Terible

(5)

Spotsaas Editor’s POV

Gong has been a game-changer for how we manage and scale our sales operations. Its Revenue Intelligence capabilities give us a laser-focused view into deal health, helping prioritize efforts that yield real results. The call analytics and coaching tools have dramatically improved team performance, allowing us to replicate what works and proactively course-correct ...Read more

Gong pros and cons

  • Gong’s cutting-edge Revenue Intelligence system gives sales teams a clear view into which deals are truly progressing, minimizing guesswork and improving forecasting accuracy.

  • It records and analyzes sales calls in depth, offering valuable insights into team performance and customer sentiment.

  • By identifying top-performing rep behaviors, Gong enables managers to coach team members using proven strategies, promoting consistent growth.

  • The platform helps align product offerings with current market demands, giving businesses a competitive edge.

  • For teams new to sales intelligence platforms, getting up to speed with all features and interpreting analytics might require significant time and training.

  • Some users may find Gong’s dashboards or reports less flexible for highly specific workflow needs.

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Showing 231-240 out of 2877

AU

Anonymous User

09/13/23

4.5 out of 5

"great for coaching"

What do you like best about Gong? Ability to search through call/meeting recordings using keywords What do you dislike about Gong? No real downsides but the call log sorting feature could be easier to use. What problems is Gong solving and how is that benefiting you? Gong has allowed us to provide our reps with realtime coaching as well as onboarding reps much more quickly with the ability to easily show successful calls.

MW

Michae W

09/11/23

5 out of 5

"I love GONG!"

What do you like best about Gong? Gong is the ideal way to manage my sales pipeline. It makes sure all relevant information is at my fingertips and provides an insane amount of helpful analytics. What do you dislike about Gong? I can't think of a downside. I love the solution. What problems is Gong solving and how is that benefiting you? Gong keeps track of all of my calls and makes it so I never miss an important comment by my clients.

AU

Anonymous User

09/11/23

4.5 out of 5

"Fast, efficient and accurate"

What do you like best about Gong? I enjoy the annotation features, reminders and organization that the software provides. Great to see an accurate and searchable voice to text system that is easy to pickup and use without a large amount of formal training. Would be ideal to get some monthly deal in review features such as the beta that is currently being tested. What do you dislike about Gong? At times voice to text can be repetitive, would be great with more constructive feedback on ...

Read more

AU

Anonymous User

09/11/23

5 out of 5

"Very good resource for quality team and agents"

What do you like best about Gong? Search option and transcription which is available What do you dislike about Gong? nothing is least helpful about gong. Everything is superb What problems is Gong solving and how is that benefiting you? Quality assurance

AU

Anonymous User

09/11/23

5 out of 5

"Very good resource for quality team and agents"

What do you like best about Gong? Search option and transcription which is available What do you dislike about Gong? nothing is least helpful about gong. Everything is superb What problems is Gong solving and how is that benefiting you? Quality assurance

MW

Michae W

09/11/23

5 out of 5

"I love GONG!"

What do you like best about Gong? Gong is the ideal way to manage my sales pipeline. It makes sure all relevant information is at my fingertips and provides an insane amount of helpful analytics. What do you dislike about Gong? I can't think of a downside. I love the solution. What problems is Gong solving and how is that benefiting you? Gong keeps track of all of my calls and makes it so I never miss an important comment by my clients.

QA

Quynn A

09/07/23

5 out of 5

"Gong is extraordinary"

What do you like best about Gong? Gong is a great tool to help keep the most important thing upfront and on task within a deal cycle. What do you dislike about Gong? I wish you could actually assign some type of checkbox system within gong to help progress each deal individually. To be fair it does have a risk management system that works automatically which I love. What problems is Gong solving and how is that benefiting you? It's making the deal cycle more simple, and effective. I love ...

Read more

MB

Maggie B

09/07/23

5 out of 5

"The AI note taker of your dreams"

What do you like best about Gong? The newest feature "Call Spotlight" is truly incredible. It's Highlights and Outline are nearly spot on every time, and the Ask Anything feature allows you to search for key words without having to scroll through the entire transcript. What do you dislike about Gong? It would be nice to be able to specify company size or industry to filter the Insights. The recommendations aren't always relevant depending on the product you're selling, and having the ...

Read more

QA

Quynn A

09/07/23

5 out of 5

"Gong is extraordinary"

What do you like best about Gong? Gong is a great tool to help keep the most important thing upfront and on task within a deal cycle. What do you dislike about Gong? I wish you could actually assign some type of checkbox system within gong to help progress each deal individually. To be fair it does have a risk management system that works automatically which I love. What problems is Gong solving and how is that benefiting you? It's making the deal cycle more simple, and effective. I love ...

Read more

MB

Maggie B

09/07/23

5 out of 5

"The AI note taker of your dreams"

What do you like best about Gong? The newest feature "Call Spotlight" is truly incredible. It's Highlights and Outline are nearly spot on every time, and the Ask Anything feature allows you to search for key words without having to scroll through the entire transcript. What do you dislike about Gong? It would be nice to be able to specify company size or industry to filter the Insights. The recommendations aren't always relevant depending on the product you're selling, and having the ...

Read more

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].