Gong Reviews in June 2026: User Ratings, Pros & Cons

"New user, love Gong"

What do you like best about Gong? I work in Customer Success. I just got started in this role, but Gong is my favorite tool. The ability to search across all calls, the automated follow up notes, and highlights are very helpful. I love that I can be focused on the given call I'm on and then worry about note taking and follow up after using Gong to fill in the gap. What do you dislike about Gong? Overally I'm very happy with Gong. However, it would be helpful if there were different personas ...

"Awesome tool!"

What do you like best about Gong? -> Easy to Use -> Perfect for reviewing calls and sales enablement -> Let me focus only on the customer instead of the customer + what information I should save What do you dislike about Gong? -> The call/company search could improve a little -> To maximize the tool's benefits, I use AI platforms to summarize/organize calls in a handoff/framework form, this could be a native feature What problems is Gong solving and how is that benefiting you? -> Sales ...

"New user, love Gong"

What do you like best about Gong? I work in Customer Success. I just got started in this role, but Gong is my favorite tool. The ability to search across all calls, the automated follow up notes, and highlights are very helpful. I love that I can be focused on the given call I'm on and then worry about note taking and follow up after using Gong to fill in the gap. What do you dislike about Gong? Overally I'm very happy with Gong. However, it would be helpful if there were different personas ...

"Very user friendly"

What do you like best about Gong? How easy it is to use and the amount of data that I get from each call What do you dislike about Gong? I think gong can be challenging to use when it is your first time using it but after a few times it becomes very simple What problems is Gong solving and how is that benefiting you? Gong makes my calls with prospects much better to understand. I can review each call and analyze how I can improve on my future calls.

"Superb tool for Sales and Customer Success"

What do you like best about Gong? The timeline combining emails and calls is easy to navigate, and finding accounts is even easier than in our own CRM. Great integrations and the result is seamless and FAST for end users. I would love to be able to sync meeting notes into Gong. What do you dislike about Gong? Trackers for specific topics, for example, to identify certain red flags in calls, could use some improvement, semantic matching would be nice. What problems is Gong solving and how is ...

"Superb tool for Sales and Customer Success"

What do you like best about Gong? The timeline combining emails and calls is easy to navigate, and finding accounts is even easier than in our own CRM. Great integrations and the result is seamless and FAST for end users. I would love to be able to sync meeting notes into Gong. What do you dislike about Gong? Trackers for specific topics, for example, to identify certain red flags in calls, could use some improvement, semantic matching would be nice. What problems is Gong solving and how is ...

"Don't have to take notes during a call again"

What do you like best about Gong? Gong allows me to focus on impact with the customer rather than keeping up taking notes. Gong also enables me to view real life context on discussion and other opportunities What do you dislike about Gong? I dislike the lack of privacy in calls as we're constantly recorded What problems is Gong solving and how is that benefiting you? Gong solves the problem of not having visibility into my calls and meetings by automatically recording and transcribing them. ...

"Don't have to take notes during a call again"

What do you like best about Gong? Gong allows me to focus on impact with the customer rather than keeping up taking notes. Gong also enables me to view real life context on discussion and other opportunities What do you dislike about Gong? I dislike the lack of privacy in calls as we're constantly recorded What problems is Gong solving and how is that benefiting you? Gong solves the problem of not having visibility into my calls and meetings by automatically recording and transcribing them. ...

"Gong is a vital tool for our business"

What do you like best about Gong? Love that Gong empowers my enablement team to understand how our strategic initiatives are performing with the account executives. We regularly utilize Smart Trackers to help us track the usage of talk tracks and positioning that we have launched with our team. Our CS and Product teams also use Gong to track customer requests and sentiments. What do you dislike about Gong? There isn't really anything that I don't like about Gong. Native integration with our ...

"Gong is a vital tool for our business"

What do you like best about Gong? Love that Gong empowers my enablement team to understand how our strategic initiatives are performing with the account executives. We regularly utilize Smart Trackers to help us track the usage of talk tracks and positioning that we have launched with our team. Our CS and Product teams also use Gong to track customer requests and sentiments. What do you dislike about Gong? There isn't really anything that I don't like about Gong. Native integration with our ...