Gong Reviews in September 2026: User Ratings, Pros & Cons

"Very helpful for call analytics"

What do you like best about Gong? I liked the ability to break down sections of the call and draw out the verbiage used by the sales reps. Very easy to see if they are using best practices. What do you dislike about Gong? It took a little while to get used understand how to maximize the benefits of the tool. What problems is Gong solving and how is that benefiting you? Recording calls became very easy. We used it as a training tool to better reps and their pitches.

"Makes the Sales Process Easier"

What do you like best about Gong? I love Gong because in my role, I often have multiple calls every day that my teammates or I am taking. Gong erases to need to ask after every call how it went, I can simply check the call in Gong and see the action items. The recording software is the best I've seen and saves the full call within minutes of hanging up. If anything, this software saves me time. What do you dislike about Gong? I do get a lot of emails from Gong. While it is nice to get a ...

"Helps keep me on track"

What do you like best about Gong? Every customer-facing meeting is recorded. I can go back to review my notes and ensure proper follow-up. I can also listen to my colleagues' meetings to learn from their best practices and prepare for my own meetings. Listening to past meetings with new accounts helps me get up to speed and understand the current play. What do you dislike about Gong? I haven't found anything I don't like. Very easy to find the recordings I need. What problems is Gong ...

"Swiss Army knife for onboarding, sales training & creating repeatable sales processes"

What do you like best about Gong? Gong is a great tool for sales training & onboarding. The personalisable call rating and feedback functionality are great for general feedback. The use of #hashtags is great to highlight common trends, important learning moments and for us to share knowledge. The ability to easily share timestamps means it is possible to send snippets to the sales rep or colleagues, with comments or highlight key moments for future reference. The analytics, stats and ...

"Sales Coaching Tool"

What do you like best about Gong? Best tool Ive seen for inside sales to coach your sales team on their sales calls with customers. What do you dislike about Gong? I have not seen anything that I dislike about this tool. What problems is Gong solving and how is that benefiting you? I have not used it with my team as I am sales training company but I have recommended this tool to sales teams as something they should be using during our training and on-going.

"Gong has been an integral part of my sales growth."

What do you like best about Gong? I like how quickly I can filter out specific words and touchpoints from my recorded demo when going back and researching a past meeting. What do you dislike about Gong? I wish I could create my own dashboards a little cleaner. What problems is Gong solving and how is that benefiting you? Getting to see what my peers do differently and taking some great ideas from their meetings to strengthen my skills

"Straight Fuego!! Great for AE's and above but not so much for BDR's"

What do you like best about Gong? I love what Gong is able to do for each sales role. Account Executives can learn how to close by watching portions of their recorded sessions and BDR's can learn what what to say when booking demos because they can use data about what others like the most about their companies in their calls. It's also great for CSM's because they can also use that data when they are onboarding to create evangalists. It's a win-win-win! I also like how others can label ...

"My sales calls have improved dramatically"

What do you like best about Gong? The system is easy to use. I like that it shows me what action items to take after my call. If I tell a client I am going to send them follow up documents, the system reminds me what I need to send them. What do you dislike about Gong? There is a lot to the system. Sometimes I don't know where everything is because it can do so much. What problems is Gong solving and how is that benefiting you? My calls are much more efficient. I have improved my talk time ...

"Straight Fuego!! Great for AE's and above but not so much for BDR's"

What do you like best about Gong? I love what Gong is able to do for each sales role. Account Executives can learn how to close by watching portions of their recorded sessions and BDR's can learn what what to say when booking demos because they can use data about what others like the most about their companies in their calls. It's also great for CSM's because they can also use that data when they are onboarding to create evangalists. It's a win-win-win! I also like how others can label ...

"My sales calls have improved dramatically"

What do you like best about Gong? The system is easy to use. I like that it shows me what action items to take after my call. If I tell a client I am going to send them follow up documents, the system reminds me what I need to send them. What do you dislike about Gong? There is a lot to the system. Sometimes I don't know where everything is because it can do so much. What problems is Gong solving and how is that benefiting you? My calls are much more efficient. I have improved my talk time ...