Gong Reviews in September 2026: User Ratings, Pros & Cons

"Gong Feedback"

What do you like best about Gong? I like that you can see your whole conversation scripted out so you can skip ahead. What do you dislike about Gong? I don't particularly appreciate that it takes a while for the call to show up right after a call is completed. What problems is Gong solving and how is that benefiting you? Quality assurance purposes and training.

"Gong Review"

What do you like best about Gong? The ability to search for keywords in my calls and the ability to see transcripts of all my calls. What do you dislike about Gong? I wish the analytics was more in-depth, having the ability to flag words would be great. Additionally, more integrations is always helpful. What problems is Gong solving and how is that benefiting you? I have been trying to improve my sales calls. Additionally, being able to see competitive differentiators using the call scripts ...

"Easy to use!"

What do you like best about Gong? The transcripts and the opportunity to share snippits. What do you dislike about Gong? I wish there was more control on the Gong reminder email sent to prospects. What problems is Gong solving and how is that benefiting you? Feedback and evidence for our product team.

"gong is invaluable for the sales cycle"

What do you like best about Gong? I like to re-watch videos with increased speed. Segmenting the audio out by participant is helpful to skip forward to the segments I need to review. It's also great as a training tool. What do you dislike about Gong? There isn't much I dislike about this tool. What problems is Gong solving and how is that benefiting you? Training and reviewing videos to understand the customer asks better and recall the documentation I need to send over.

"A Must Have for Sales Organizations"

What do you like best about Gong? I love how I can watch my teammate's videos and learn from them. I like how I can filter into the Gong videos to find specific videos that I want to watch based on the sales rep, the industry of the customer, and the product being pitched. I find extreme value in watching videos from seasoned representatives to implement best practices into my own sales videos. What do you dislike about Gong? I think the filtering can be more manageable. It takes me a long ...

"Gong helps me better at my job"

What do you like best about Gong? I like how I can go back and review calls to learn from mistakes and note things I did well. What do you dislike about Gong? Honestly, I don't dislike anything. The only thing I wish it had was faster call upload speeds, but really it isn't an issue at all. What problems is Gong solving and how is that benefiting you? Learning ways I can prove in talking to clients.

"Close deals faster with Gong and boost your sales productivity."

What do you like best about Gong? What i like most about Gong software is that it user interface is very phenomenal, its easy to use. The customer support is very intuitive and 24/7 supportive. Gong helps us record, transcribe and analyse all sales calls so that we drive sales effectiveness across our entire team. Gong helps to boost sales productivity and improve rep performance and ramp new hires faster. What do you dislike about Gong? For me Gong is a straight forward platform helping ...

"Gong best sales tool!"

What do you like best about Gong? Gong is incredibly helpful. It is the best way to go back and watch your calls to see what went right and areas for constructive criticism. It is easy to collaborate within the platform by tagging managers and colleagues in your calls. What do you dislike about Gong? There are times when searching for previous calls can be challenging but not too impactful. What problems is Gong solving and how is that benefiting you? Gong is the best tool to review your ...

"easy to use"

What do you like best about Gong? - I can look back at calls for notes. - Having a transcript is great! - Calls are recorded automatically What do you dislike about Gong? Would be nice to: - easily remove and add gong on the spot - also listen to a live conversation without being in the actual meeting. What problems is Gong solving and how is that benefiting you? Taking customer notes and being able to know exactly what customers are asking for. It's easy to copy and relay those notes to ...

"A life savior"

What do you like best about Gong? Gong as a product helps us review our calls, and extract the crucial details we may have missed first time. Additionally, the Gong team keep on releasing updates to the product to provide valuable insights into calls and next steps. What do you dislike about Gong? The mobile app does not have all the functionality the browser version has, and has crashed a few times in the past. What problems is Gong solving and how is that benefiting you? - Never missing ...