Gong Reviews in September 2026: User Ratings, Pros & Cons

"Gong helps me train my team and captures meeting notes that I might have missed"

What do you like best about Gong? Easy access to past calls. Easy search functionality. I also enjoy the transcript option for the video so I can quickly find the place in the call that I care about What do you dislike about Gong? When you have back-to-back gong meetings, the same link is used. I have had some instances where I have 2 customer calls back to back and a customer joined a few mins early and interrupted the previous meeting. I have learned to not schedule Gong for back-to-back ...

"Incredible tool for new employee onboarding"

What do you like best about Gong? I love the ease of search, the customer timeline, the playback speed options, and the transcript features. What do you dislike about Gong? I was not able to successfully use the live call feature. What problems is Gong solving and how is that benefiting you? I was able to get up to speed faster as a new employee and get more context on account history. This has made me more credible with my customers and more likely to renew them successfully.

"Easy to use and great for improving"

What do you like best about Gong? -good for improving calls -can listen to colleagues and learn from them What do you dislike about Gong? - I have not come across something yet, so far everything works great What problems is Gong solving and how is that benefiting you? -improving sales skills -going back to calls to review what the customer said to make it more personalized next time I reach out

"I wish I had this platform in previous sales roles! Game changer"

What do you like best about Gong? Recording of calls and screen sharing as well What do you dislike about Gong? Sometimes I have difficulty locating calls Recommendations to others considering Gong: I would recommend Gong to anyone in sales or leadership for assistance in coaching and improving as a sales rep. Even listening to a few calls a week has made an impact for me. What problems is Gong solving and how is that benefiting you? I am becoming a better rep by regularly listening to ...

"Easy to use and great for improving"

What do you like best about Gong? -good for improving calls -can listen to colleagues and learn from them What do you dislike about Gong? - I have not come across something yet, so far everything works great What problems is Gong solving and how is that benefiting you? -improving sales skills -going back to calls to review what the customer said to make it more personalized next time I reach out

"Can't go wrong with Gong"

What do you like best about Gong? The filter search makes it very easy to search for calls/recordings based on specific criteria. It's nice to have a shared space where I can learn from my peers as well and see what works and what doesn't. What do you dislike about Gong? I dislike that we waited so long to get it. With Gong, I've learned exponentially more from my colleagues, and the data Gong provides on each of our calls. My sales have gone up, and my confidence in selling and navigating ...

"Useful in a remote environment"

What do you like best about Gong? You can not only revisit the convo, but there is automatic talk-to-text inscription. You can also view when and where someone is speaking and it recognizes who's talking What do you dislike about Gong? A little confusing to navigate the product What problems is Gong solving and how is that benefiting you? No real problems

"Using Gong is a great way to review all your sales conversations to see how you can improve & evolve"

What do you like best about Gong? I like being able to search for specific words and seeing how others handle those particular situations. What do you dislike about Gong? It's easy to lose track of time listening to calls. Recommendations to others considering Gong: Using Gong is a great way to review all your sales conversations to see how you can improve & evolve What problems is Gong solving and how is that benefiting you? Improvements with my rebuttals

"Super easy & insightful"

What do you like best about Gong? Switch between transcript and video easily and skip to the next speaker. What do you dislike about Gong? I want to be able to search by attendee name and not just host. What problems is Gong solving and how is that benefiting you? Summary of next steps & learning from other's calls.

"Excellent note taker"

What do you like best about Gong? Action items! Having the call transcript is great, but the action items are the best. I can quickly see what I need to do when I look back at the recording. What do you dislike about Gong? We work in tech and use many abbreviations and technical terms, and they mostly get poorly understood by the call transcript. What problems is Gong solving and how is that benefiting you? Call recording and analysis, note-taking, call transcripts, and their analysis; ...