Gong Reviews in September 2026: User Ratings, Pros & Cons

"Fun and easy way to give and get feedback!"

What do you like best about Gong? I love that Gong makes its interface so user friendly easy to navigate! Holding a bunch of meetings daily means I need something easy to use that I can set and forget. I love that Gong joins calls to record video, chat and transcripts. What do you dislike about Gong? I wish it connected to google voice. Works through google meets, just not voice. What problems is Gong solving and how is that benefiting you? Since using Gong I've revamped my sales process ...

"Super Easy to Use and Automated!"

What do you like best about Gong? I like that every call is automatically in Gong and it's automated and requires absolutely no thinking to make sure it's uploaded. Additionally, it has everybody's voice and script aligned perfectly so you can isolate specific audio and points in the trainings. What do you dislike about Gong? It takes a little getting used to the idea of everything being recorded and shared with the entire team instantly. It almost feels like every presentation given is to ...

"The best sales tool on the market"

What do you like best about Gong? I love that Gong records my calls and transcribes them, enabling me to improve my pitch, identify problems, and excel at sales. What do you dislike about Gong? To be honest, I haven't run into an issue with Gong yet. It has worked seamlessly. What problems is Gong solving and how is that benefiting you? One of the biggest problems gong has helped me solve is my pitch. I had no idea that I was speaking way too quickly and not allowing my lead enough time to ...

"There is nothing like watching yourself and learning from those mistakes."

What do you like best about Gong? I never knew how many times I use "uhh, umm, like, etc." Using Gong, I'm learning to watch my words and my expressions using the video and transcripts that are well dialogued. What do you dislike about Gong? The speech recognition is getting better but could use more improvement. What problems is Gong solving and how is that benefiting you? Improving customer relations and our onboarding process.

"Fun and easy way to give and get feedback!"

What do you like best about Gong? I love that Gong makes its interface so user friendly easy to navigate! Holding a bunch of meetings daily means I need something easy to use that I can set and forget. I love that Gong joins calls to record video, chat and transcripts. What do you dislike about Gong? I wish it connected to google voice. Works through google meets, just not voice. What problems is Gong solving and how is that benefiting you? Since using Gong I've revamped my sales process ...

"The best sales tool on the market"

What do you like best about Gong? I love that Gong records my calls and transcribes them, enabling me to improve my pitch, identify problems, and excel at sales. What do you dislike about Gong? To be honest, I haven't run into an issue with Gong yet. It has worked seamlessly. What problems is Gong solving and how is that benefiting you? One of the biggest problems gong has helped me solve is my pitch. I had no idea that I was speaking way too quickly and not allowing my lead enough time to ...

"Can't go wrong with Gong"

What do you like best about Gong? The filter search makes it very easy to search for calls/recordings based on specific criteria. It's nice to have a shared space where I can learn from my peers as well and see what works and what doesn't. What do you dislike about Gong? I dislike that we waited so long to get it. With Gong, I've learned exponentially more from my colleagues, and the data Gong provides on each of our calls. My sales have gone up, and my confidence in selling and navigating ...

"Gong helps me train my team and captures meeting notes that I might have missed"

What do you like best about Gong? Easy access to past calls. Easy search functionality. I also enjoy the transcript option for the video so I can quickly find the place in the call that I care about What do you dislike about Gong? When you have back-to-back gong meetings, the same link is used. I have had some instances where I have 2 customer calls back to back and a customer joined a few mins early and interrupted the previous meeting. I have learned to not schedule Gong for back-to-back ...

"Incredible tool for new employee onboarding"

What do you like best about Gong? I love the ease of search, the customer timeline, the playback speed options, and the transcript features. What do you dislike about Gong? I was not able to successfully use the live call feature. What problems is Gong solving and how is that benefiting you? I was able to get up to speed faster as a new employee and get more context on account history. This has made me more credible with my customers and more likely to renew them successfully.

"I wish I had this platform in previous sales roles! Game changer"

What do you like best about Gong? Recording of calls and screen sharing as well What do you dislike about Gong? Sometimes I have difficulty locating calls Recommendations to others considering Gong: I would recommend Gong to anyone in sales or leadership for assistance in coaching and improving as a sales rep. Even listening to a few calls a week has made an impact for me. What problems is Gong solving and how is that benefiting you? I am becoming a better rep by regularly listening to ...