Gong Reviews in September 2026: User Ratings, Pros & Cons

"Gong is a great way to Review Calls"

What do you like best about Gong? I love the fact that I can listen back to a phone call and read a transcript simultaneously. It helps me review what I need to do on a call to improve future phone calls. Also, it is a great way to check what another colleague has talked about on their phone call. What do you dislike about Gong? The only part that I dislike is some of the inaccuracies of what is typed up in the transcript. What problems is Gong solving and how is that benefiting you? We are ...

"Gong is a great way to Review Calls"

What do you like best about Gong? I love the fact that I can listen back to a phone call and read a transcript simultaneously. It helps me review what I need to do on a call to improve future phone calls. Also, it is a great way to check what another colleague has talked about on their phone call. What do you dislike about Gong? The only part that I dislike is some of the inaccuracies of what is typed up in the transcript. What problems is Gong solving and how is that benefiting you? We are ...

"Best video recording intelligence software"

What do you like best about Gong? • Effortlessly capture all calls and make them available to the whole team, including screenshare and who is speaking • Share specific timecodes with people What do you dislike about Gong? • Could use better mobile experience. Not sure if this already exists: "star" or highlight certain calls and add them to the "listen later" list, which would show up on a mobile app for very easy mobile listening. If you do this, could probably build something simple for ...

"No more note taking - concentrate on the conversation"

What do you like best about Gong? Review function allows me to see how balanced the call was - did I talk too much, could I ask more questions etc... I don't need to take notes anymore - I review the call afterward and can take notes in my own time, meaning I focus more on the conversation and can think more about questions to ask my prospect. The Gong functionality suggests follow ups based off of the transcript, and can generate an email to tweak and send direct. Gong is GOOD! What do you ...

"The Market Leader in Intelligence Platform"

What do you like best about Gong? - Outstanding analytics, granular level data for each call - Recording feature is top-notch - Seamless Integration with Zoom What do you dislike about Gong? Everything is perfect. It is an extremely useful tool What problems is Gong solving and how is that benefiting you? - Listen to SDR calls - Offer Feedback - Run team sessions and collectively offer feedback for calls - Helps SDRs themselves to listen and course correct - Use Scorecard, Feedback feature ...

"Helpful insight to my teams calls!"

What do you like best about Gong? I love that I can go back and review my calls without having to take notes during one. It helps me stay present without being worried I will have missed something. Much easier to write up recaps as well. When working on something new, I can also search my teams calls to see if they have handled a similar objection in the past. It's super user-friendly, organized, and I love the tagging. Just yesterday, I tagged management to review a portion of a call I had ...

"Amazing tool, our whole team love it!"

What do you like best about Gong? Ability to easily have reps ask for feedback on calls, search for calls, leave comments on calls, share snippets What do you dislike about Gong? Nothing in particular, some features are more valuable for closing roles vs S/BDR roles. Recommendations to others considering Gong: Leverage the data Gong collects from multiple calls, encourage your team to select the calls they want feedback on What problems is Gong solving and how is that benefiting you? Call ...

"Gives helpful insight to your calls"

What do you like best about Gong? I like that I can have a detailed breakdown of my calls. I can easily find parts that I need to relisten to. What do you dislike about Gong? The transcript needs the most work with Gong. What problems is Gong solving and how is that benefiting you? I have most utilized the patience aspect and talk ratio to learn how best to improve my calls.

"A great tool for understanding your customers and prospects."

What do you like best about Gong? -It works seamlessly -It aggregates customer data letting leadership make decisions -It is easy for sellers to look back at calls to prep for follow-up -Makes it easy for new sellers to onboard What do you dislike about Gong? -sometimes clients/prospects do not like being recorded What problems is Gong solving and how is that benefiting you? For us, we can get a better understanding where we are positioned in the marketplace by hearing how prospects talk ...

"Gong helps you stay on top of everything"

What do you like best about Gong? Being able to record the meetings you or your colleagues can't attend is really helpful. Also, keeping them for the record is great. What do you dislike about Gong? it would be great if Gong had Slack integration. What problems is Gong solving and how is that benefiting you? Gong, not only tracks who speaks when but also tracks the screen shares, topics and people can add comments. Thanks to that, I am able to watch a meeting I missed or share my meeting ...